Transition Change & Communications Manager – Melbourne CBD, VIC

Company: BGIS, Government Services
Employment Type: Full-Time, Fixed-Term (4 months), Hybrid with Flexible Start/Finish times within Core Business Hours

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About BGIS

BGIS is a global leader in integrated facilities management, delivering innovative, sustainable and people-focused solutions across government, healthcare, education and critical infrastructure environments. We are known for thoughtful governance, strong partnerships and a commitment to operational excellence.

Purpose of the Role

BGIS is seeking an experienced Transition Change & Communications Manager to support the smooth mobilisation of services for a newly awarded Victorian Government services portfolio.

Reporting to the Transition Manager, you will lead transition-related communication, engagement and change activities, ensuring stakeholders are informed, prepared and confident throughout a high-profile transition period. This role is central to maintaining clarity, trust and operational readiness during a complex and fast-moving program.

The ideal candidate brings calm, structure and empathy to change, with the ability to plan, prioritise and communicate effectively under pressure while working closely with senior stakeholders.

Key Responsibilities

Transition Support & Program Delivery

• Support the Transition Manager in planning and delivering activities aligned to the Contract Transition Plan
• Contribute to transition service delivery plans and ensure communications reflect milestones and impacts
• Coordinate transition tasks across internal teams to support timely delivery
• Maintain visibility of risks, issues and dependencies affecting stakeholder readiness

Stakeholder Engagement & Relationship Management

• Support engagement with government representatives, client agencies, subcontractors and BGIS teams
• Develop clear, professional communication materials aligned to the service delivery model
• Coordinate workshops, briefings, meetings and structured feedback loops

Change Management & Adoption

• Identify change impacts across systems, processes, roles and service delivery approaches
• Develop change strategies, readiness tools and implementation materials
• Monitor adoption and escalate risks or gaps to the Transition Manager

Communication Planning & Delivery

• Develop and deliver the Transition Communications Plan
• Prepare newsletters, updates, FAQs, briefing notes and stakeholder messaging
• Manage structured communication pathways and approval processes

Digital Enablement & Reporting

• Maintain transition communication records within BGIS systems
• Use Power BI to support readiness and transition reporting
• Develop Power Automate workflows to streamline communication and approvals

Continuous Improvement

• Identify opportunities to enhance communication clarity and engagement
• Contribute to lessons learned and post-transition reviews
• Support innovation in mobilisation and change delivery practices

Education, Experience & Skills

Essential

• Experience in change management, communications, stakeholder engagement or transition delivery
• Strong ability to draft clear, client-focused communication materials
• Experience supporting large-scale transitions or multi-site service mobilisation
• High proficiency with digital systems, FM technologies and data-driven insights
• Excellent stakeholder engagement, planning and coordination skills
• Ability to work calmly and effectively under pressure

Desirable

• Tertiary qualifications in communications, business, change management or project management
• Experience within government, facilities management or contract-based service environments

Workplace Flexibility

This role is based in the Melbourne CBD office, with a hybrid arrangement of 2 days working from home and 3 days in the office for the duration of the fixed-term contract.

Why Join BGIS?

Key Benefits Include:
✔ AFR Best Places to Work 2024 & 2025
✔ Winner – Inspiring Workplaces Award 2025
✔ Work180 Endorsed Employer of Choice for Women
✔ Top 5 Employer for Career Development (Work180)
✔ Health & wellbeing support including EAP and wellness programs
✔ Strong DE&I focus with RAP, Veteran Advocacy and Giving Tree initiatives
✔ WGEA Compliance Certification

How to Apply

If you are a thoughtful and capable change and communications professional who enjoys creating clarity, supporting people through transition and contributing to well-governed outcomes, we would love to hear from you.

BGIS is an equal opportunity employer and strongly encourages applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals and people from culturally diverse backgrounds.

Eligibility

Applicants must have full working rights in Australia.

Apply now and be part of a workplace that values inclusion, collaboration and meaningful public outcomes.

Explore more opportunities at apac.bgis.com