About BHP
At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.
Come and be a part of this success.
About the Role
Reporting to the Manager Experience Delivery, this role brings human-centred and service design expertise to Portfolio & Experience (P&E) initiatives. You will make sure material HR change is designed around the real needs of employees and leaders, not just internal process, by applying human-centred design methods and leading service design and experience mapping.
Accountabilities
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Applies human-centred design methods to P&E initiatives
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Leads service design and experience mapping for material change
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Facilitates design workshops with employees, leaders and stakeholders
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Translates customer insight into practical design recommendations
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Partners with Principal Project Management and Lead Principal for a Value Stream on delivery integration
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Supports usability and experience testing of new solutions
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Contributes to P&E's design standards and toolkits
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Reports design outcomes and insights to Manager Experience Delivery
About You
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Tertiary qualification in design, organizational psychology, business or a related discipline, or equivalent relevant experience
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Postgraduate study or certification in human-centred design, service design or design thinking is preferred
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Proven experience applying human-centred and service design methods, including user research, journey and experience mapping, service blueprinting and co-design, to complex organisational change
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Demonstrated ability to translate customer and employee insight into clear, practical design recommendations that leaders can act on
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Strong facilitation skills, with experience running design workshops with employees, leaders and other stakeholders
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Experience planning and running usability and experience testing of new solutions, and using the findings to refine them
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Ability to work alongside project management and delivery teams so that design outcomes are built into delivery
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Experience building design standards, toolkits or practices that other teams can use, and a strong portfolio of work that shows your approach and impact
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Strong communication and storytelling skills, with the ability to share insights and design outcomes clearly with senior stakeholders
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Experience in HR, people or employee experience design is preferred but not essential
About Our Process
At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.
If you are already employed directly by BHP, please log in using your BHP email address or apply via our internal jobs portal.
Supporting a Diverse Workforce
The size, stability and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and a best-in-class employee share program. We know there are many aspects of our employees' lives that are important, and work is only one of these, so we offer benefits to enable your work to fit with your life. These benefits include flexible working options, a generous paid parental leave policy, other extended leave entitlements and parent rooms.
At BHP, we know that we are strengthened by diversity. We are an Equal Opportunity employer that is committed to making BHP a safe and inclusive workplace where everyone can thrive and be at their best every day. We are focused on creating a workforce that’s more diverse and represents the communities where we work and live. providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer and recognise that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity.
BHP is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have a disability, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone about your situation and our recruitment process, please email us at inclusion@bhp.com.