Coordinator - Community Services

Box Hill Institute

Location: Box Hill

Job Type: Not Specified


  • Based at our Elgar Road Campus, Box Hill
  • Ongoing opportunity
  • Attractive remuneration package offered

About the role:

Exciting opportunity to join Box Hill Institute on an ongoing basis as our Coordinator- Community Services!

Within this role, you will be responsible for the coordination of the Community Services programs in the Faculty of Health, Community & Life Sciences to ensure the provision of high quality, professional, client centric teaching and learning to BHI Group students including:

  • Planning, conducting, evaluating and assessing quality, client-centric teaching programs that comply with statutory, regulatory and BHI Group requirements, in conjunction with the Manager - Health and Community Services, and other Coordinators within the School
  • Managing a team of teachers for continually improving performance and high quality, effective educational outcomes
  • Providing pastoral care to ensure a successful student experience through a team-based approach. The Coordinator is expected to identify issues and problems, resolve where possible and recommend appropriate action to the Operations Manager: Community Services where relevant.

The Coordinator – Community Services is a member of the Health & Community Services team in the Faculty of Health, Community & Life Sciences. This position is responsible for working professionally with employees at all levels across the BHI Group and liaising with relevant external stakeholders, including key external stakeholders.

Note; this role is ongoing and is based at our Elgar Road Campus, Box Hill. The position is in accordance with the Management Stream of the Victorian TAFE Teaching Staff Multi-Business Agreement 2009. It is full time and requires 38 hours, 5 days a week attendance during teaching terms and includes 0.2 EFT teaching duties in related courses. It also includes responsibility for relevant OH&S, and some afterhours and weekend work in support of course information evenings and Marketing events.

About You:

  • Certificate IV in Training and Assessment
  • AQF 6 or higher teaching qualification, including a supervised teaching practice
  • Vocational qualifications equivalent to AQF 5 or above in Community Services work
  • Current and demonstrated experience and associated industry practices
  • Experience in planning the preparation of programs and learning materials, in the identification of setting standards, and well developed skills in transferring knowledge including the ability to research, select, and use a wide range of learning resources and assessment tools that would ensure a successful training programs
  • Demonstrated skills in leading and managing program and strong understanding of competency based training and assessment
  • High-level ability to solve problems – seeking relevant information, liaising with stakeholders, analysing issues and proposing workable and positive solutions to Ability to implement and review the effectiveness of solutions
  • Demonstrated high-level awareness of, and responsiveness to, people from a broad range of diverse backgrounds and emotional contexts

About Us:

We are proud to be a leading education provider with a strong reputation for delivering high quality educational outcomes.

Our organisation comprises of Box Hill Institute (Box Hill & Lilydale locations) and Centre for Adult Education (Melbourne CBD) as well as partnerships across various correctional and defence sites in Victoria.

We are committed to a highly motivated and aligned workforce, so we’ll be by your side to enable you, help you grow, and offer you benefits which enhance your work life balance.

Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.

Institute Values

  • We deliver outstanding experiences - we put our students and customers at the centre of everything we do. We solve problems, take ownership and create experiences that make a difference.
  • We are in it together - as one team, we care about our people, and foster a generosity of spirit for our community. By valuing our differences we ensure everyone belongs in the BHI community.
  • We make great ideas happen - we empower each other to inspire new ideas and challenge the status quo. We are adaptable, equitable and agile in responding to opportunities.


We offer more than just a job; we offer benefits to enhance your work life, help you grow, and celebrate your achievements. Employment benefits include:

  • Flexible work arrangements
  • Career progression opportunities and reward & recognition programs
  • On-site parking
  • Novated leasing and salary packaging
  • Access to health & wellbeing resources
  • Employee discounts on health insurance, car rental, newspaper subscriptions and more
  • Access to libraries offering ebooks, films, novels, childrens books and so much more
  • Discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as discounted access to our floristry, beauticians, restaurant, Vet & dog grooming
  • Purchased Leave

Applications close: 9am, Monday 2nd October 2023

If you have questions about this role, please contact Joy Gibson via email at

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute’s pre-conditions for employment. These include providing a satisfactory (valid employee) Working With Children Check and National Police Check, as well as evidence of COVID-19 vaccination status as prescribed by the Public Health and Wellbeing Act 2008 (Vic).

Box Hill Institute reserves the right to withdraw an advertised position at any stage.

Position Description Opens in new window

You’ve got this!