Expression of Interest- Box Hill Institute

Casual Administration & Customer Service Pool

We are seeking applications for casual Customer Service and Administrators (38 hours per week) to support Box Hill Institute during peak periods or to backfill short term vacancies.

The successful candidates will need to have demonstrated experience in customer service and/or administrative roles. Previous experience in the education environment is desirable.

These roles will be based at our Elgar Road Campus in Box Hill however some roles may be based at our Lilydale or City campuses.

Casual Pool Recruitment Process:

• Shortlisting
• Group Assessment Centre
• Panel Interview
• Reference Checks
• Offer and onboarding stage

How it works:

• Box Hill Institute will establish a pool of suitable candidates who are available to be employed at any time for casual positions
• The offer of a casual position will be on an as needed basis. Eg; we have a short term casual administration position that needs to be filled in a Faculty; we will contact candidates from the pool to check availability to be placed into this role
• Once the short term role finishes, you will return to the casual pool for the next opportunity that may arise OR you may be extended

About You:

• Able to provide or willing to obtain current National Police Records check
• Have a current Employee Working With Children Check (WWCC) card
• Evidence of full Australian working rights
• Recent and relevant work experience in administration and/or customer service
• Your values align to ours. Together we are curious, trustworthy and compassionate.
• Experience in working collaboratively as part of a team to achieve team goals, including excellent organisational skills, flexibility during peak periods, and ability to adapt to changing priorities is essential
• High level of interpersonal, verbal and written communication skills, with demonstrated experience in preparing high quality, accurate correspondence and reports to stakeholders
• Proficiency in all MS Office applications for a range of tasks including but not limited to, generating letters, reports and database management

About us:

We are proud to be a leading education provider with a strong reputation for delivering high quality educational outcomes.

Our organisation comprises of Box Hill Institute (Box Hill & Lilydale locations) and Centre for Adult Education (Melbourne CBD) as well as partnerships across various external sites in Victoria.

We are committed to a highly motivated and aligned workforce, so we'll be by your side to enable you, help you grow, and offer you benefits which enhance your work life balance.

Staff benefits:

We offer more than just a job; we offer benefits to enhance your work life, help you grow, and celebrate your achievements. This includes but is not limited to:

• Flexible work arrangements
• On-site parking
• Career progression opportunities and reward & recognition programs
• Access to health & wellbeing benefits and resources, including FREE flu-vaccinations, FREE skin checks, FREE health checks and corporate health insurance discounts
• Novated leasing and salary packaging
• Support student learning at our Barbershop with $5 haircuts, shaves and grooming as well as discounted treatments at our Day Spa and Beauty Salons located at our Elgar campus
• Discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as discounted access to our floristry, beauticians, restaurant, Vet & dog grooming

APPLY NOW

All applications must be submitted online and include a cover letter and current resume.

For specific enquiries relating to this position, please contact our friendly HR team via jobs@boxhill.edu.au

We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.

Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.

Box Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of children and young people. We believe that child safety is everyone's responsibility. All employees, volunteers, contractors and service providers are required to promote a culture of child safety, comply with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child abuse as per the Institute's Child Safety Policy and Procedures. All employees are required to hold and maintain a current, valid Working with Children Check for the duration of their employment at their own expense.

Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute's pre-conditions for employment.

Box Hill Institute reserves the right to withdraw an advertised position at any stage.