- Excellent opportunity to join our dynamic, hardworking team to deliver exceptional community outcomes for our diverse organisation.
- Be a part of an award-winning airport community and enjoy a fulfilling career with great work-life balance – where no two days are the same!
About the role
In this impactful and rewarding role, you will be responsible for supporting the broader community relations and engagement strategy for Brisbane Airport Corporation. You will effectively do this through stakeholder management, delivering opportunities for meaningful community engagement and providing administration support to our wonderful Public Affairs division.
This role subsequently supports BAC’s overarching objectives for reputation; project delivery; and stakeholder support, reporting to our Head of Public Affairs and supports our Community Engagement Manager on day-to-day duties.
This amazing role is a permanent full-time position, based at our Skygate Head Office.
About you
- Demonstrated ability to build and maintain strong relationships with internal and external stakeholders.
- Good understanding of politics and current affairs.
Who we are
Brisbane Airport Corporation (BAC) is a proud, Queensland-based company that manages Brisbane Airport (BNE), an award-winning hub and a key gateway to Australia and the world.
On airport land, spanning 2700 hectares, we are also home to over 24,000 employees and 425 businesses. We are investing $5.6 billion in BNE over the next decade, building an Airport City that connects people, creates community and supports our economy for generations to come.
Our Culture
Our culture is built on our values of care, communication, collaboration and courage. We understand that fostering a positive and inclusive work environment is key to our success. Everyone at BAC brings rich and diverse perspectives to our workplace, strengthening our collective knowledge and ensuring that BNE will continue to connect us as the gateway to Queensland.
This opportunity will expose you to the diversity and excitement of the Airport environment, and provide you with the opportunity to use your skills, experience and enthusiasm to help support BAC's Public Affairs team
What we offer
- Hybrid working environment – with flexible work arrangements.
- Competitive salary, 12% superannuation and 17.5% annual leave loading
- Free parking at Skygate, Domestic and International terminals anywhere, anytime for as long as you need!
- Paid parental leave
- Extra leave day at Christmas - on us!
- Personal and professional development?opportunities including mentoring and leadership programs
- Employee wellbeing initiatives; group strategy days, team events, professional talks
Your main tasks and responsibilities will include
- Manage BAC’s feedback processes by ensuring considered, timely and accurate responses to customers and members of the community.
- Accurate handling of communication, record management and the associated reporting activities to management. This includes feedback received through email, website, and telephone.
- The position works closely with the Social Media team to ensure message consistency and the escalation of trending customer feedback and concerns.
- Participate and provide advice to all parts of the business to ensure a consistent all-of-company approach to feedback reporting.
- This role supports the Community Engagement Manager to identify and manage emerging community driven issues.
- Coordinate the Mobile Education Display Unit (MEDU) presence and attendance at community locations. This includes, but is not limited to, community communications materials, venue logistics, monitoring of community feedback and liaising with the vehicle delivery driver.
- Deliver community engagement initiatives. This includes, but is not limited to, guided tours, presentations, school events, community clubs, industry groups and the like.
Experience and qualifications
Essential
- Previous experience in a customer experience or complaints handling role.
Preferred
- Formal qualifications in Public Relations, Communications, Marketing or related area.
- Working knowledge of Adobe Photoshop and Adobe Premier.
- Working knowledge of Consultation Manager.
Next steps
If you have the expertise and passion to succeed in this role, we’d love to hear from you!
- Please apply now with your CV and a short cover letter outlining your suitability.
- For more information about this opportunity, please email careers@bne.com.au
- As a Circle Back Initiative Employer – we commit to respond to every applicant.
Privacy
At BAC we value your privacy. To understand how we manage your personal information visit www.bne.com.au/careers and download our Privacy Collection Statement – Applications for Employment.