About Us
AppDynamics is an application performance monitoring solution that uses machine learning and artificial intelligence (AI) to provide real-time visibility and insight into IT environments. With our unique AIOps solution, you can take the right action at exactly the right time with automated anomaly detection, rapid root-cause analysis, and a unified view of your entire application ecosystem, including private and public clouds. Using AppDynamics, you’ll finally align IT, DevOps, and the business around the information that helps you protect your bottom line and deliver magnificent customer experiences at scale.
Our inclusive culture promotes a creative, innovative, and collaborative environment that helps drive our globalization strategy.
About the Role
AppDynamics Senior Consultants are passionate technologists who love connecting and working with customers to help them address their key business problems using our best-in-class application performance monitoring platform. They deliver successful projects, provide constant guidance, and become trusted advisors so that our customers spend less time fixing issues and more time driving value, innovation and creativity to deliver outstanding digital experiences to their end-users.
Key Responsibilities (What do you do?)
- Work with stakeholders to gather requirements and develop technical solutions
- Assist Sales/SSM/PM in scoping and defining project scopes of work
- Take ownership of the technical execution of customer projects
- Work with the project team to monitor the progress of the project against its technical design
- Develop positive relationships across both customer and AppDynamics businesses
- Enable customers to be successful through knowledge transfer
- Keep abreast of dynamic technology landscapes through ongoing training and enablement
- Maintain expert level AppDynamics implementation proficiency
- Enable customers to realise the value from their AppDynamics investments
Success Behaviours (What does success look like?)
- Self motivated and able to work independently and as part of a team
- Excellent communication and conflict resolution skills
- Successfully handles customer expectations
- Proactively seeks solutions to problems
- Knows how to ask the right questions to determine customer needs
- Able to take technical information and formulate a technology solution
- Demonstrates a consultative approach that inspires trust and confidence
- Effectively facilitates workshops and meetings
- Has good understanding of our competitors and can present AppDynamics as the superior solution
Required Experience (What experience do you need?)
- Bachelors degree in computer science or equivalent technical experience, 5+ years of relevant technical experience as a technical or pre-sales Consultant
- Excellent customer interaction, communication and presentation skills, demonstrable ability to educate and influence customers
- Knowledge and hands-on experience (2+ years) in at least two of the following technical domains:
- SDLC practices including Agile, DevOps and CI/CD strategies, IT Operations (NOC or similar), Virtualization and Containerization
- Cloud technologies (AWS, Azure, GCP, etc)
- Application Performance Management, Application Development, Operating systems, Databases, Servers and networks
- Experience with JavaScript (JQuery, Dojo, AngularJS, etc)
- Java (J2EE), .Net
- ITIL, TOGAF certifications a plus
- Solid command of the English language (written and spoken) with any additional language(s) a plus
- Ability to travel
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!