At Cisco Meraki, we are known for simplifying technology through our products and services - and for the people behind them. Our people are assets and the culture that we drive together. As the fastest growing cloud-managed networking team in the world, our technology architecture is changing the face of networking and making cloud-managed IT a reality. Our employees' groundbreaking ideas impact everything we do. Here, that means we take innovative ideas from the drawing board to solutions that have real world impact. You'll be part of a diverse and inclusive team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired!

Do you have outstanding attention to detail? Do you also have an insatiable desire to understand the why and how of the operations side of sales? Do you enjoy working with rapidly changing guidelines and rules? As a Sales Support Administrator, you will be supporting the sales team by bridging the gaps between Cisco and Meraki’s sales databases.

You will be at the forefront of troubleshooting day-to-day support requests such as discount approvals, promotion reviews, and partner reviews, as well as longer term projects to improve back-end system efficiencies in integrating database. This role is perfect for someone early on in their careers who wants a vibrant work environment with high impact and immediate results.

Responsibilities include:

• Routing live deals to the appropriate account owner to optimize daily sales operations
• Conducting conflict checks for incentive programs
• Matching Meraki’s existing customer and reseller database to that of Cisco’s
• Working cross-functionally with multiple teams to solve escalations
• Solving sales representative’s questions regarding sales systems and processes
• Conducting internal and outside research
• Ensuring that company policies are being met in sales transactions
• Use Cisco’s commerce tool and Meraki Salesforce

Requirements

• Ability to work in a high energy and high deal volume environment
• Attention to detail is an absolute must
• Strong organizational skills coupled with multi-tasking ability
• Previous experience in sales support or data entry preferred
• College degree preferred

Nice To Have

• Must be comfortable working with deadlines
• Strong communication skills and the ability to be a team player
• Familiarity with Salesforce and Excel preferred

At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, inspire innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.