Why You'll Love Cisco

We change the World, you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more meaningful than ever before in our lives. Our employees' ground-breaking ideas impact everything. Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact. You'll be part a team that cares about its customers, enjoys having fun, and you'll take part in changing the lives of those in our local communities. Come prepared to be encouraged and inspired.

What You'll Do

You will be responsible for the success of Cisco's Webex Customer Experience practice by implementinggo-to-market and sales strategies to capture aggressive growth in the Contact Centre and Communications Platform-as-a-Service (CPaaS) market. Extraordinary leadership, coaching and mentoring skills are required.

As a CX expert you will be expected to have significant CX domain skills and experience with a proven record of leading a strategic sales teams, solutions sales and or a consultative practice.

You will be expected to drive demand in market, both internally and cross-functionally within Cisco, and externally with customers, partners and industry. You will lead a direct reporting team of Product Sales Specialists along with an in-direct team of Technical Solution Architects ,and work closely with the wider Cisco Collaboration leadership and sales teams.

Evangilization of the Webex CX portfolio and sales management are at the core of the role.

Ultimately this role will be measured on revenue growth and market share. In order to achieve this you will:

• Be responsible for a sales target for the ANZ business
• Develop and execute sales strategy and tactics that improve Cisco new sales opportunities within existing and new clients.
• Lead a geographically dispersed team, with up to 4 direct reports whch may grow in time.
• Lead, develop and inspire direct and in-direct salespeople and be accountable to creating and maintaining a high performance sales team taking a hands on approach
• Develop and help salespeople in becoming sales experts in the market/competitive landscape, in CCaaS and CPaaS solutions, and in strategies for identifying and leveraging key differentiators to win with clients.
• Manage commercial sales motion, sales program and demand generation activity that achieves and exceeds expectations.
• Lead a strong sales team to achieve and exceed sales quota and provide mentoring and coaching to the team on a regular basis.
• Accurate weekly forecasting ensuring salespeople maintain accurate and up to date sales pipeline information.
• Help partners accelerate business across multiple types of customers.
• Make and lead presentations and lead customer discussions to advance the sales process.
• Will make important resource decisions that apply to both corporate and account team resources to new opportunities.
• Lead various customer and industry activities such as round tables, keynote speeches and conferences. The expectation is that you will become the face of the ANZ Webex Customer Experience business both internally and externally.
• As a member of the APJC Webex Customer Experience SLT, you will develop content and represent the ANZ business in weekly forecasts, quarterly QBRs and strategic planning sessions.
• Extensive travel may be required across ANZ and occasionally international.

Who You Are

Do you love a challenge and want to drive technology innovation? Are you a thinker, creator, a leader, a maker? Love being a quota carrying achiever who consistently delivers against your forecast and goals? Is landing a new customer and closing the big deal what you wake up for every single day? Do you want to be a part of an amazing, high-energy, rapidly growing business at Cisco?

If the questions above get you excited, you have a deep sales background with strong product positioning expertise and extraordinary closing skills and a positive, hard-working attitude, then Cisco is where you belong.

You will maintain an active day to day hands-on approach with both your team, partners and customers. You love what you do and are passionate about technology enabling friction less customer experiences and customer journeys.

You have core experiences in the following areas:

• Technology Leadership: Communicate a clear technology vision and strategy with a compelling value proposition specifically as it relates to Contact Centre and Experience Management
• Extensive sales / consulting leadership experience managing solution and application sales
• Deep understanding of CCaaS and CPaaS based technologies and architectures including adjacent technologies including Workforce and Quality Management and AI.

• A relentless drive to succeed and inspire a team of Product Sales Specialists (PSS) to win market share in a hyper competitive environment
• The ability to operationalize a new go to market strategy for the PSS team
• A proven track record on collaborating across the generalist teams
• You know how to accurately forecast sales activity and understand trends, close ratios and linearity.
• You exhibit strong critical thinking, innovation, and leadership skills.
• Your key traits are passion, creativity, initiative, collaboration, and the ability to motivate and innovate.
• You are comfortable working in a fast paced, changing environment and possess extraordinary leadership skills.
• Experienced presentation, communication, and influence skills (written and verbal)
• You are driven to continually mature your understanding of the business climate and competitive landscape and you are effective sharing these findings and developments with management.
• You can effectively balance strategic and operational issues
• You have a strong ability to hire, develop and retain top talent including continuous top grading of your team.
• You can articulately communicate the region strategy and business plan to your PSS team, clients and multiple partners.
• You professionally interact with executives and business leaders within the segment.
• You will demonstrate an ability to excel within a cross-functional team environment.
• You are highly accountable to creating and maintaining a high-integrity, high-performance team culture.

Who You'll Work With

In this role, you will work across the following teams to help solve our customers’ most complex business problems.

• Global Contact Centre Sales Acceleration team and leadership
• Collaboration Product Sales Specialists and Solution Architects
• Account Management Teams
• Channel Partners and third-party Contact Centre Solution Partners
• Product Management across Cisco’s Global Contact Centre Business Unit

Why Cisco

At Cisco, each person brings their different talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything - people, process, data and things – and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.