Powered by Cisco, AppDynamics is on a mission to help companies see their technology through the lens of the business, so they can work as one to prioritize what matters most. We’re reinventing the observability space and simplifying the challenge of digital transformation for the world’s largest enterprises. In this era of outstanding digital growth, the AppDynamics Business Observability Platform transforms organizations faster by providing business context deep into the technology stack, aligning teams around shared priorities, and enabling technologists to act with confidence and control.
What You'll Do
- Deeply understand Customer business goals, environment, challenges and operational maturity
- Be the customer and people champion
- Build and nurture strong Customer executive relationships to develop a comprehensive and deep view
- Help the Customer accelerate through the customer lifecycle to realize the encouraged outcomes
- Ensure customers use and love purchased Observability services ,renews and expand
- Provide customer insights based on solid understanding of the best methodologies for architecture, implementation, adoption & migrations
- Leads customer success motion from onboarding to business value realization (optimize)
- Post-sales orchestration for FSO (People and assets like, webinars, workshops, etc.) to provide a unified path to Customer Success
- Lead Quarterly Success Review
- Cross functional Collaboration with internal teams such as sales, product development and customer support to ensure seamless experience for clients and drive client success.
- Risk Management: Identifies potential risk to client satisfaction or project success and proactively addressing them is another critical responsibility.
Who You'll Work With
Join the vibrant ecosystem of AppDynamics, where you'll collaborate with a multifaceted team spanning Sales, Support, Product Management, and Engineering. Together, we'll pioneer cutting-edge solutions and empower businesses to thrive in the digital realm.
Who You Are
- Solid experience in a business-facing role, including, but not limited to: pre/post-sales consulting, customer support and customer success, relationship managers etc.
- Excellent communication and presentation skills; the ability to collaborate with a variety of partners and describe sophisticated technology in simple terms.
- Understanding of observability, cloud native environments and containerized environments
- Experience and high comfort level building and nurturing relationships with business and technical collaborators at all levels
- Ability to work with multiple clients concurrently
- Able and willing to travel as the job requires.
Why Cisco?
#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!
Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.
We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).
We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco