What You'll Do

In this role as a Renewals Specialist, you will focused on protecting existing Cisco customers through timely renewals of security subscriptions and improving their security posture by upselling new features and products from the largest software security company globally. If you come onboard, you will be joining the most exciting organization in the company which has been tasked with the transformation of Cisco Systems to deliver the best Customer Experience (CX) in the industry.

What you will need to do

In this position, you will work predominantly in a virtual capacity interacting with customers and partners via phone and video therefore excellent social skills are required. Your responsibilities will be to;

• Achieve sales objectives including quota and productivity requirements and other key performance indicators as determined by sales management.
• Collaborate cross functionally (field sales, other inside sales, channels, delivery, operations, and partners) to build credibility, earn trust and provide a single customer facing solution and view.

Interpret and utilize install base data to produce an accurate renewal list by customer and partner on a quarterly and annual basis and drive that information into the sales motions.

Customer Engagement and Accountability:

You will actively engage with customers on their renewal opportunities 270 days before renewal date. Drive expand conversations to grow annual contract value and increase Cisco security footprint with key customers.

Spend > 50% of time in contact with customer; mainly interact with information technology, line of business, and key decision makers to assess customers’ landscape and inventory in an effort to cross and up sell.

30% - 50% of your time developing and executing programs to increase revenue contribution from the channels.

Who You'll Work With

The CX Renewals team is one of Cisco’s fastest growing sales teams and is a talent engine for Cisco Sales with diverse and motivated teams that consistently deliver profitable growth.

We serve our customer life-cycle through a series of selling motions to drive higher value and an optimal experience from Cisco solutions to drive relevant business outcomes. We are a global, dynamic team that brings excitement to the sales environment every day. We connect Cisco customers with solutions that can transform their businesses and change the world for the better.