Coles Group
We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.
About the team
Want to discover opportunities that challenge you? Connect to a career that can take you places? Inspire millions of Australians to lead healthier, happier lives? eCommerce is where you’ll find the freedom, support, and inspiration to do all that and more. We’re the team at the heart of our digital transformation – the ones creating the unified experiences and inclusive services our customers want and need. Open. Innovative. Accessibility-obsessed. It’s our eCommerce team that are redefining what we do, how we do it and why. So, we can build a digital offering fit for every Australian. So, we can shape the future of retail for better. So, we can find more ways to sustainably feed our nation – today and tomorrow.
Our eCommerce function is currently going through an exciting period of transformation and growth and as part of that growth we are looking for a Customer Insights & Analystics Specialist to join our team. You will be working in the fun and fast paced Digital Product team at Coles. As a Product Manager, you will be responsible for creating and roadmap for their product squad that delivers high quality customer experiences and improves business metrics. If you are interested in being part of a major digital transformation and want to contribute to the future of digital retailing at Coles, then do apply now.
Please note we are open to considering candidates based anywhere in Australia.
About the role
You will be a part of the analytics and insights team and will be responsible for providing insights on campaign performance and well as providing actionable insights for the planning of future offers and marketing activities. You will design tests to understand the performance of campaigns, audiences, and channels.
As a part of your role, you'll also:
- Define and track key KPIs for offers and marketing activities.
- Define & identify campaign audiences based on campaign objectives.
- Support delivery and execution of campaigns
- Manage the distribution of targeting data to multiple destinations in various formats
- Maintain a clear view of audience usage, health, size, and underlying data that is powering them and have an understanding how audiences can be activated
- Automating the reporting where possible and finding process optimisation opportunities
- Assist in supporting other Coles teams in understanding how digital audiences can be used and reported on.
About you and your skills
We’re after a customer obsessed insights and analytics professional with prior experience in web, campaign and media analytics within an agency or client side.
- The ability to analyse data to reveal new actionable insights that have driven real business value
- Experience in designing, implementing and analysing tests to understand the effectiveness of campaigns
- To have a solid understanding of attribution models and marketing channels
- Advanced skills in Excel, SQL querying and relational databases essential
- Experience with Adobe Marketing Cloud suite of products, primarily Adobe Analytics and Adobe Audience Manager highly beneficial
- A highly collaborative style, able to engage with a diverse range of stakeholders to meet targets
#LI-ECOM1 #LI-HYBRID
Take your next step into something bigger, apply now
With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.
We’re continuing to build a gender equitable team, and a culture that’s just as diverse, inclusive and welcoming as the communities we serve. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. Find out more in the ‘Our Recruitment Process’ section of our careers site.
Safer together
We’re committed to providing a safe environment for our team members and our customers, so you’ll need to be vaccinated against COVID-19 before joining the team, unless you’re medically exempt. You’ll also need to disclose and evidence your COVID-19 vaccination status as part of your application. Thanks for understanding.
Job ID: 57218
Employment Type: Full time
