Product Manager - Cards & Personal Loans

Coles Group

Location: Hawthorn East

Job Type: Full time


We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

About the team

Coles Financial Services is building the future of financial services for Australians. Our team is proactive, passionate and future-focused. And we’re backed by some of the industry’s biggest names. Together, we provide leading insurance, credit card and lending solutions for our customers.

About the role

As a Product Manager within the CFS Lending team you will manage the suite of Coles lending products (Cards & Personal Loans) to ensure products are well managed through the product lifecycle, are appropriately designed, priced, and compliant and meet the needs of customers.

You’ll also:

  • Be accountable for ideation, creation and driving execution and evaluation (PIRs) of customer offers and product bundles
  • Work collaboratively with key partners and internal stakeholders to agree offer parameters and commercial arrangements, including co-funding where appropriate
  • Work closely with NAB to monitor operational performance, and collaborate and agree on prioritised customer experience, service, and product changes to improve the customer experience
  • Monitor customer complaints data to identify relevant insights and opportunities for improvement, including identification of root causes and solutions
  • Take the lead in gathering market and competitor data concerning lending products, including regular market competitor product and pricing reviews and sharing of relevant market and customer insights

About you and your skills

You will have extensive Product Management experience, ideally gained in credit cards or retail financial services, as well as experience in managing a product-based P&L and a good level of understanding of key commercial drivers.

You’ll also have:

  • Experience in end-to-end product or proposition development (e.g. enhancing existing products or services, or developing new products or services)
  • Excellent stakeholder management skills, with experience managing complex key relationships with senior leaders
  • Strong experience in project management framework (ideally Agile) with the ability to deliver in a fast-paced, output focused environment
  • The ability to articulate complex items effectively to a range of audiences to influence desired outcomes such as approval, priority, or funding

Take your next step into something bigger, apply now

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

We’re continuing to build a gender equitable team, and a culture that’s just as diverse, inclusive and welcoming as the communities we serve. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We’re happy to adjust our recruitment process to support candidates with disability. Find out more in the ‘Our Recruitment Process’ section of our careers site.

Safer together

We’re committed to providing a safe environment for our team members and our customers. As part of that commitment, you will need to be vaccinated against COVID-19 before joining the team at Coles, unless you’re medically exempt. You’ll also need to disclose your COVID-19 vaccination status as part of your application (and possibly provide further evidence of your vaccination status). Thanks for applying, and for your understanding.

Job ID: 73003

Employment Type: Full time


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