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Claims Specialist - Macquarie Park

Coles Group

Location: Macquarie Park

Job Type: Full time


A new role = A new way to win together

You belong at Coles Group where we look ahead, have a plan, and are up for the challenge. We learn and grow by taking career-defining opportunities and this one may just be your next.

About the team

Coles Group Insurance protects our team members, customers and business. We work across a variety of areas, from workers compensation to property insurance to public liability insurance. Our team offers strategic advice that guides decision making and helps our Group achieve its business outcomes.

As a national team, Coles Group Team Cover engages and collaborates across the entire Coles family to minimise the impact of workplace injury and help ensure our Team Members come home safely every day. In unfortunate cases of workplace accident or injury, we seek to support our Team Members, so they can concentrate on recovering and come back to work as soon as possible.

About the role

As the Claims Specialist - Workers Compensation, you'll report to the Claims Management Team Leader, you will be responsible for managing the portfolio of part of NSW.

In this role you’ll effectively manage a portfolio of workers compensation claims in collaboration with stakeholders to reduce workers compensation liabilities and minimise the impact of workplace injury

You’ll also:

  • Manage a portfolio of workers compensation claims in accordance with state laws and policies to reduce the impact of workplace injury whilst ensuring that Injured Team Members receive their correct entitlements and are aware of their rights and responsibilities.

  • Facilitate quick resolution of workers compensation claims with a strong focus on engagement between injured team members and the business to bring about understanding, collaboration and continuous improvement in claims management

  • Co-ordinate and manage external service providers and gather information from internal stakeholders to effectively manage the claim

About you and your skills

To be successful in this position you’ll have a strong understanding of customer service and experience interfacing into customers in difficult situations and ideally some claims management experience of 1-2 years, preferably in workers compensation

You’ll also need:

  • A qualification or certification in a health or business-related field (highly desirable

  • Basic understanding of workers compensation claim management

  • Excellent written and verbal communication skills

  • Microsoft Office suite of products

  • Electronic Information Management systems

  • Claims Management Information systems

If this role sounds like the one for you, have a chat with your line manager, then get your application in! If it’s not for you, but sounds like one for someone you know, share it with them, and you may be eligible for a $1,500 referral bonus.

Safer together

We’re committed to providing a safe environment for our team members and our customers. As part of that commitment, you will need to be vaccinated against COVID-19 before joining the team at Coles, unless you’re medically exempt. You’ll also need to disclose your COVID-19 vaccination status as part of your application (and possibly provide further evidence of your vaccination status). Thanks for applying, and for your understanding.

Job ID: 72268

Employment Type: permanent