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Claims Specialist - Mt Gravatt

Coles Group

Location: Upper Mount Gravatt

Job Type: Full time


Coles Group

A new role = A new way to win together

You belong at Coles Group where we look ahead, have a plan, and are up for the challenge. We learn and grow by taking career-defining opportunities and this one may just be your next.

About the team 

Coles Group Insurance protects our team members, customers, and business. We work across a variety of areas, from workers compensation to property insurance to public liability insurance. Our team offers strategic advice that guides decision making and helps our Group achieve its business outcomes. 

As a national team, Coles Group Team Cover engages and collaborates across the entire Coles family to minimise the impact of workplace injury and help ensure our Team Members come home safely every day. In unfortunate cases of workplace accident or injury, we seek to support our Team Members, so they can concentrate on recovering and come back to work as soon as possible. 

About the opportunity 

 As part of our diverse team based in Queensland, you will help make a positive difference to our injured Team Member’s lives every day and feel great satisfaction knowing your talent and hard work has an important purpose. Through pro-active and effective case management.

In the Claims Specialist - Workers Compensation role you will report to the Claims Team Manager and be responsible for effectively managing a claims portfolio. This is done in collaboration with key stakeholders, to achieve the optimum outcome of early sustainable return to work with reasonable claim costs.

*This role is a floater role that will see you moving between the QLD and NSW jurisdictions as required.

Your responsibilities

  • Pro-actively manage a portfolio of workers compensation claims in accordance with state laws and policies to reduce the impact of workplace injury whilst ensuring that Injured Team Members receive their correct entitlements and are aware of their rights and responsibilities
  • Facilitate a quick resolution of workers compensation claims with a strong focus on engagement between injured team members and the business to bring about understanding, collaboration and continuous improvement in claims management 

  • Co-ordinate and manage external service providers and gather information from internal stakeholders to effectively manage the claim. 

About you and your skills 

To be successful in this position you will need a strong understanding of customer service, experience interfacing into customers in difficult situations and ideally some claims management experience of 1-2 years, preferably in workers compensation. 

You will also need: 

  • Basic understanding of workers compensation claim management 

  • Excellent written and verbal communication skills 

  • Microsoft Office suite of products  

  • Electronic Information Management systems  

  • Claims Management Information systems 

  • A qualification or certification in a health or business-related field (highly desirable) 

Safer together

We’re committed to providing a safe environment for our team members and our customers. As part of that commitment, you will need to be vaccinated against COVID-19 before joining the team at Coles, unless you’re medically exempt. You’ll also need to disclose your COVID-19 vaccination status as part of your application (and possibly provide further evidence of your vaccination status). Thanks for applying, and for your understanding.

Job ID:73306

Employment Type: Permanent

In this role you’ll effectively manage a portfolio of workers compensation claims in collaboration with stakeholders to reduce workers compensation liabilities and minimise the impact of workplace injury