Coles Group
A new role = A new way to win together
You belong at Coles Group where we look ahead, have a plan, and are up for the challenge. We learn and grow by taking career-defining opportunities and this one may just be your next.
About the team
Coles Group Insurance protects our team members, customers and business. We work across a variety of areas, from workers compensation to property insurance to public liability insurance. Our team offers strategic advice that guides decision making and helps our Group achieve its business outcomes.
As a national team, Coles Group Team Cover engages and collaborates across the entire Coles family to minimise the impact of workplace injury and help ensure our Team Members come home safely every day. In unfortunate cases of workplace accident or injury, we seek to support our Team Members, so they can concentrate on recovering and come back to work as soon as possible.
As the Claims Support Officer you'll report to the Claims Support Officer Team Lead.
In this role you will be responsible in assisting with the effective management of claims. Within a self-insured environment it is critical that all the administration associated with claims management is handled in an efficient and effective way to enable the claims officers to focus on customer service and claim decisions.
About the role
- Establish new claims within the system
- Ensure all documentation delivered to the team is scanned and uploaded accurately to the right section of SIMS to enable decisions to be made
- Process Accounts
- Provide daily administrative support to Claims Team
- Undertake other tasks and projects as requested by the Central Operations Manager
- Previous administrative experience
- Some experience in a claims management environment desired
- Understanding of key regulatory and statutory insurance obligations
About You and Your skills
- Strong written and verbal communication skills
- Excellent planning and organisational skills
- Team oriented and customer focussed
- Microsoft Office suite of products
- Electronic Information Management systems
- Claims Management Information systems
- Various in-house databases
Safer together
We’re committed to providing a safe environment for our team members and our customers. As part of that commitment, you will need to be vaccinated against COVID-19 before joining the team at Coles, unless you’re medically exempt. You’ll also need to disclose your COVID-19 vaccination status as part of your application (and possibly provide further evidence of your vaccination status). Thanks for applying, and for your understanding.