Are you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a difference and deliver exceptional experiences to help our customers achieve financial freedom.

Your Team

You will have accountability for driving maturity of ITIL Service Management process and practices and have Product Ownership accountability for ServiceNow, our SM toolset including driving prioritisation of ServiceNow enhancements. Your broader team collectively manage IT Service Management & Operations for CFS IT “Run”. Given our recent divestment and in-flight separation from CBA, the role also includes a significant “Change” element, especially the onboarding of applications to CFS Service Management.

Your Responsibilities

• Own the IT Service Management processes, driving prioritisation of toolset enhancement, platform and partner integration, working with our key technology partners on ITSM and ServiceNow.
• Measure and improve CFS technology team and partner process maturity and adherence, managing process communication and documentation.
• Ensure CFS’s use of ServiceNow toolset and integrated ITIL processes is in line with industry best practice and maximises tool functionality without unnecessary customisation.
• Act as the owner and primary contact point for IT Service Management process and ServiceNow within CFS.
• Act as primary contact point for ServiceNow vendor relationship and manage allocation and optimisation of ServiceNow software licencing across the organisation.
• Help promote a culture of continuous improvement through rigorous execution of the IT Service Management process across CFS.
• Build and maintain relationships with key technology vendors and delivery partners.

Your Capability and Experience

• Proven experience of IT Service Management experience plus experience in using ServiceNow toolset.
• Minimum 5 years’ experience working with Superannuation, WRAP financial advice technology platforms at enterprise level.
• Experience with modern technologies including software-as-service, data analytics, cloud services and system integration.
• Understanding of enterprise CMDB implementation in ServiceNow with SaaS, Cloud & DevOps.
• Experience with process design and process maturity.
• Experience having worked in complex transformation programs, especially with outsourcing and integration of technology partners.

What to Expect

At CFS, you'll be working among the very best in the wealth management industry. It's an inspiring environment that encourages development and celebrates success. Other things to look forward to:

• Access to CFS Employer Super, which offers an expansive investment menu and flexible insurance solutions
• Support with financial services, including discounts on home loans and daily bank accounts through our partnership with a leading financial institution
• Access to 24/7 confidential support covering safety, medical and mental health services
• Additional leave day to celebrate your birthday
• Life Leave - 3 days per annum to focus on your wellbeing or celebrate a special event
• Exclusive discounts on retail, travel and entertainment

CFS Culture

At CFS we are committed to creating a thriving environment where individuals can flourish. We believe that success is built upon strong teams, and we are dedicated to celebrating uniqueness, championing individuality and supporting a diverse and inclusive workforce. We believe that when you can truly be yourself, you can unlock your full potential.

Apply today and join us in helping Australians to achieve their financial freedom.

Please note, CFS requires all candidates to have full work rights in Australia.

This role is based on Gadigal land (Sydney).

Where we have preferred candidates, background checks (including Police, Employment, Bankruptcy checks, ASIC banned and disqualified persons) will be completed prior to the final preferred candidate’s employment being confirmed. The outcomes of the background checks do not preclude the preferred candidate, however, they will be assessed against the inherent requirements of the role.