Capability Coach

• Remote working opportunity offered. Open to working from any CBA hub in Australia.
• Full time hours
• Permanent role

See yourself in our team?

Enterprise Services (ES) is responsible for the world leading application of technology and operations across every aspect of CommBank, from innovative product platforms for our customers to essential tools within our business.

You would be part of the Leadership Capability Coaching Centre of Excellence Team and have direct responsibility for executing against the Capability uplift strategy. In this capacity, you will coach Team Leaders and Managers in the core capabilities required to lead an effective and engaged hybrid workforce, supported by a robust operating rhythm.


We are a diverse, inclusive and highly collaborative team who genuinely support each other in business and life. We recognise that optimal wellness and cultivating an environment where everyone feels safe to bring their whole selves to work is essential in achieving sustained professional and personal performance.


Do work that matters:

This role will report to the Senior Capability Coach and will be responsible for the following:

• Coach Team Leader and Managers in the ideal Operating Rhythm including huddles, one-to-ones, active management, staff coaching and capability development.
• Manage the implementation of the Operational Leadership Capability Framework that defines and uplifts capabilities needed both now and in the future.
• Ensure the right qualitative and quantitative metrics are captured and effectively utilised to drive performance and data driven coaching interventions.
• Partner with Team Leaders and Managers to identify capacity optimisation opportunities and to bring them to life.
• Facilitate online Operational Leadership modules.
• Role model the Bank's purpose and values.
• Foster a culture that is customer focused, efficient and empowers our people to deliver on our business objectives within the risk appetite of the bank.
• Build cross-business relationships to facilitate and influence decision-making, manage risks and create advocacy for the function

We're interested in hearing from people who have:

• Demonstrated experience in coaching (ideally across a variety of leadership cohorts)
• Leadership and/or coaching experience in an operational environment
• Demonstrated ability to communicate data and insights succinctly and in an engaging way
• Demonstrated ability managing multiple stakeholder relationships and influence decision making processes
• Demonstrate ability to assess, analyse and provide recommendations to drive operational leadership capability
• Successfully implemented behavioural change initiatives, for cultural and capability uplift and/or embedding of new ways of working
• Ability to operate at pace and thrive in a flexible working environment with self-direction and virtual teaming
• Coaching certifications / qualifications desirable

What's in it for you?

• Flexible working programs
• A highly diverse and inclusive team culture that promotes collaboration, innovation and psychological safely
• Group health fund and award-winning super fund
• Ongoing development and career progression opportunities

Your development and career progression:
At CommBank, we are committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a values driven organisation, we nurture and support our people through focusing on skill and talent development, collaboration, flexibility and internal promotion.

Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.