- Start with a job - stay for a career
- You can thrive in a flexible, work from home environment!
- Multiple part time roles available for ongoing shifts, 12:30pm - 6:00pm Tuesday to Saturday
We're on the lookout for Customer Service Representatives within our Direct Banking contact centre (who we call Customer Care Specialists), who genuinely care about having real, meaningful conversations with our customers; and who want to grow their career with us!
Our Customer Care Specialists are the friendly voice our customers hear when they contact us on a broad range of everyday banking enquiries. You'll leave a lasting impression on your customers by providing friendly, personal and efficient service.
Hours and Training
We have multiple Part Time positions available operating on the below shift:
12:30pm -6:00pm Tuesday to Saturday
*Please note; the first 4 weeks of training will be 12:30pm - 6:00pm Monday to Friday, before reverting to the permanent shift.
We offer an interactive and supportive training program that'll ensure you make an immediate and lasting impression on our customers from day one. Training will be conducted virtually for 4 weeks, with further on-the-job training and support for an additional 9 weeks! We also offer an 18 month development program to upskill and develop your Customer Care capabilities.
Do work that matters
We like to say that our Direct Banking team is at the heart of the best Retail Bank in Australia, and we're there for our customers when they need it most. You'll be joining a team of passionate people who have a genuine respect and care for one another. Our Team Leaders will support your development and help you grow. That's what makes Direct Banking so special.
See yourself in our team
You're empathetic and resilient. By walking in our customer's shoes you'll ask the right questions to understand what they really need and find them the best solutions. You'll do your very best to resolve all enquiries on the first call and you'll achieve this by communicating, listening and learning.
Work from home with us
These positions have been designed so you can successfully perform your role in the comfort of your own home. All you need is a designated private work area and a fast and stable connection to the internet. You will also need to live in an area with adequate mobile coverage or have a home phone line installed - leave the rest to us!
Your development
At CommBank, we believe in rewarding your development and performance. As you learn and gain new skills with us, your salary will increase too. Our 4 tier development program will see you broaden your skills across multiple banking products to help enhance the customer experience, with remuneration increases for each tier you reach. We value the hard work our team put in to create an exceptional customer experience, so we want to do the same for you!
The health and safety of our people, customers and communities is our number one priority. This means that we require all of our employees to be fully vaccinated against COVID-19. Please speak to us if you have any questions about this based on your individual circumstances.
Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.
Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.
We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
