Senior User Experience Designer

• You are a UX leader curious about emerging technology and retail banking
• Our team is committed to providing the best digital experience for our customers
• Through collaboration we can deliver the best customer experience across our digital platforms

**Do work that matters****CommBank are reimagining the future of digital banking and the way they interact with their customers. This Senior UX Designer role will work on projects within the Conversations and Retail portfolio, predominantly those related to personal finance products including credit cards and personal loans on both CommBank app and NetBank. You will use Customer Centred Design principles and methodologies to ensure we meet more customer needs on any device by offering the Group’s products and services through an integrated, simple and easy-to-use digital experience.

See yourself in our team The Digital Experience (DX) team is responsible for delivering the Customer Experience vision across all digital touch points for the retail arm of the Bank.

This team consists of interaction designers, visual designers, content writers, publishers and product owners, who work closely with our partners in digital research to deliver customer driven outcomes.

Where will you go?

If you live the values and demonstrate the people and digital capabilities we can offer great opportunities for progression. This role can progress to an Experience Design Lead role overseeing a portfolio of products and projects within Digital.

On any given week you will

• Manage several projects autonomously with overview from the Experience Design (ED) Lead
• Work with Experience Designers and Lead to create and implement a cohesive UX strategy with a key focus on personal finance products
• Assist Lead to scope, plan and provide estimates for your projects
• Use the digital strategy to deliver customer-centric experiences through the creation of decision trees, UI flows, wireframes and interactive prototypes including detailed documentation
• Using data and exploratory research you’ll understand the customer and business drivers behind the products you’re designing, to deliver measurable outcomes
• Manage stakeholders including diverse groups including Product Owners, Dev/Engineering, Sales, Marketing, Legal and Compliance representatives
• Oversee and support the work of 2-4 designers reporting to you
• Work closely with delivery teams to ensure design assets and specifications fit with their requirements, including Product Owners and Dev/Engineering teams, some based remotely

We are interested to hear from people who have

• Expert knowledge of customer centred design balanced with commercial acumen
• Strong communication skills with demonstrated success presenting design in a clear and persuasive manner
• Confident cross-functional stakeholder management and influencing skills
• Strong problem-solving, conceptual and design skills to drive solutions at all levels of detail across responsive and native platforms
• An ability to visualise solutions in appropriate ways: e.g. flows, free-hand sketching, white-board facilitation, wire framing and prototyping
• Experience using customer research, usability testing, behavioural or digital analytics to drive and enhance design optimisation
• Skills in information architecture, task flow and/or decision tree mapping
• Experience designing for complex, transactional consumer interfaces across multiple devices
• Experience successfully planning and managing UX project delivery within an Agile development framework to agreed timeframes and budgets

Please include a portfolio demonstrating UX process, low and high fidelity design skills, outcomes delivered with your application.

At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people; through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. At CommBank you can be you.

Job Family: UX01**