- You're a passionate customer service professional looking for the next challenge
- We are enhancing the financial wellbeing for our customers
- Together we're delivering outstanding customer experiences
We have two part time opportunities available supporting 240 Queen Street Brisbane,
- 25hrs a week / 5hrs a day Monday to Friday.
- Monday to Friday 9:30 - 2:30pm Or Afternoon Shift: 11 - 4pm on Monday, Tuesday, Wednesday, and Friday and 12 - 5pm Thursday
- Customer Support Assistant & Branch Concierge
See yourself in our team
The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.
More specifically you will:
- Build a personal connection with customers through meaningful conversations
- Work with customers to help them use our in-branch technology and digital banking options
- Complete Financial Health Checks to assess customers' financial needs; identify any changes and reviewing customers' financial position
- Perform interviews and process applications for personal loans, credit cards and associated products
- Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement
- A genuine passion for customers and putting their needs first
- The ability to have great conversations and confidence to ask challenging questions
- Problem solving attitude and curiosity in finding the right solutions
- An open approach to learning new things and goal oriented with the ability to accept feedback for development
Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.
Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.
We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
