- You're a passionate customer service professional looking for the next challenge
- We are enhancing the financial wellbeing for our customers
- Together we're delivering outstanding customer experiences
Please note this is a part time opportunity offer 31 hrs per week. Before applying, please ensure you are available to cover the following roster:
- Monday, Tuesday, Wednesday and Friday 9.30am - 4.30pm
- Thursday 9.30am - 5.00pm
See yourself in our team
The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.
More specifically you will:
- Build a personal connection with customers through meaningful conversations
- Work with customers to help them use our in-branch technology and digital banking options
- Complete Financial Health Checks to assess customers' financial needs; identify any changes and reviewing customers' financial position
- Perform interviews and process applications for personal loans, credit cards and associated products
- Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement
- A genuine passion for customers and putting their needs first
- The ability to have great conversations and confidence to ask challenging questions
- Problem solving attitude and curiosity in finding the right solutions
- An open approach to learning new things and goal oriented with the ability to accept feedback for development
Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.
