Hours and Training
We will offer full time or part time positions with hours spanning across 7 days a week, from Monday - Sunday, 7am - 10pm. We can work within your availability!
To be considered for this role you will have:
- Availability to work a minimum of 24 hours per week, split over as many shifts that suit you
- We'll do our best to accommodate your work preferences & availability
- We offer 4 - 6 weeks of training
- Are you big on work/life balance? We are too, we offer Hybrid working, a mixture of working from Home and office work
On a daily basis you will provide quick, accurate and up to date answers to customers queries, ensuring that you resolve all the calls you are skilled to take. Our Contact Centre is a customer centric environment, we are always there for our customers when they need us the most.
Your responsibilities:
- Be the warm and engaging voice of the business that our customers hear when they call in
- Contribute to the teams vision and values whilst adding value to every customers enquiry and interaction
- Receive inbound calls from customers, offering resolution of the query at first point
- Provide customers with information relating to their products, services and transactional information
- Be aware of the operational risk, regulatory compliance and occupational health and safety requirements that apply in your area of business
- Customer service skills
- Strong computer skills and ability to multitask
- Ability to work in a high paced environment and revels in change and feedback to improve performance
- Risk Mindset - All Bankwest employees are expected to proactively identify, understand, openly discuss and act on current and future risks.
Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.
Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.
Here, you'll thrive. You'll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.
We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.
