Process Excellence Specialist

Woolworths New Zealand

Location: Manukau City Centre

Job Type: Full time


Ready to make an impact?

We’re looking for a Process Excellence Specialist to join our Customer Care team here in Aotearoa reporting to our Continuous Improvement Manager

About the Role | Mō te Tūranga

The Process Excellence Specialist will support in the design, execution, communication and control of the processes within Customer Care to accomplish business objectives. This role will work collaboratively across all departments of Countdown and is critical in the development of the Customer Care process outcomes and assists in the design of training materials to embed Customer Care initiatives.

This is a permanent full time role.Hours are Monday to Friday, 40 hours per week as required by the business.

About You | Mōu

To succeed in this role you will require:

  • Minimum 3 years of Contact Centre experience - experience within Countdown Customer Care is highly advantageous
  • Strong communication skills - verbal and written
  • Relevant computer / analytic skills
  • Understands/uses appropriate methods, tools and applications
  • Interpersonal skills with the ability and confidence to build strong relationships with key stakeholders
  • Familiarity with Information Technology

To be considered for the role you must be Auckland based.

If you’re an energetic self-starter, highly motivated with a passion for providing best practice solutions and outcomes take the next step in your career and apply today!

Working with Woolworths NZ | Me mahi tahi tatou ki Woolworths NZ

Our purpose is to make Kiwis' lives a little better every day.

We’re friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you’ll be working with a business that touches the lives of three million New Zealanders a week. We offer a diverse range of career opportunities across our ecosystem.


Cartology, Vineonline & CountdownX

Primary Connect

Wholesale Distributors Limited (Super Value & Fresh Choice)

We are proud to be a Work 180 endorsed employer for all women, view the great work we do here.

Come as you are | Nau mai, whakatau mai

We’re an equal opportunity employer and are committed to the principle of equal opportunity for all.

If you’re smart and good at what you do, let’s work together | Me mahi tahi tatou

You’ve got this!