Last Mile Network Support Coordinator

Woolworths New Zealand

Location: Eden Terrace

Job Type: Full time


  • Amazing opportunity to develop your career within our eCommerce network

  • Showcase your analytical and problem solving skills

  • Supportive culture, flexible working options, based at our Ponsonby office in Auckland

Ready to make an impact? We are!

Countdown continues to drive innovation from the front within NZ’s online retail landscape and remains genuinely committed to making Kiwi’s lives a little easier every day. Our eCommerce Operations team really drives performance improvement and assists our store team in striving to create the best possible online services for our customers.

About the Role | Mō te Tūranga

As our Last Mile Network Support Coordinator, your role is to support the day to day operation of our eCommerce Delivery offer across New Zealand.

  • Ensure customers receive world class eCommerce service when they order from us, with any impacts minimised as much as possible

  • Work with team across our business to support the eCommerce Network

  • Communicate with our partners and customers to enable long term success with new initiatives and projects

  • Applying a strategic lens to grow and optimise our network and identify areas for continuous improvement

  • Recommend ideas and suggestions from analytic data

  • Extract, manipulate and analyse data to determine operational and customer trends to enhance our customer offer

We have two positions available:

  • Position 1: Permanent full time - Sunday to Wednesday, 32 hours
  • Position 2: Fixed term full time until Feb 2024 - Tuesday to Saturday, 40 hours

About You | Mōu

You will possess outstanding organisational and interpersonal skills, with the ability to communicate effectively and convert complex ideas in a simple way to understand.

You are analytical and know how to interpret data to make decisions and solve problems. Strong Excel and modelling skills would be an advantage.

Ideally you will have experience working within a Logistics / Retail / Operations role where you have streamlined processes and identified new efficiencies.

Working with Woolworths NZ | Me mahi tahi tatou ki Woolworths NZ

Our purpose is to make Kiwis' lives a little better every day.

We’re friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you’ll be working with a business that touches the lives of three million New Zealanders a week. We offer a diverse range of career opportunities across our ecosystem

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We are proud to be a Work 180 endorsed employer for all women, view the great work we do here.

Come as you are | Nau mai, whakatau mai

We’re an equal opportunity employer and are committed to the principle of equal opportunity for all.

If you’re smart and good at what you do, let’s work together | Me mahi tahi tatou

You’ve got this!