Member Services & Events Executive
- Location: South Vietnam - Ho Chi Minh City
- Employment Type: Permanent Full-Time
- Work Pattern: 5 Days in the Office
Support Members. Assist with Events. Be Part of a Professional Team.
We are a professional membership organisation committed to delivering positive member experiences through high-quality member services, events, and engagement activities. We are seeking a proactive and organised Member Services & Events Executive to support the delivery of member services, events, and engagement activities across South Vietnam.
About the Role
Reporting to the Regional Manager, South Vietnam, the Member Services & Events Executive supports the delivery of member services, events, and engagement activities by completing allocated operational and administrative tasks in line with established procedures. The role contributes to a positive member experience through accurate, timely, and professional execution of assigned activities while working under the direction of the manager.
This position is based in Ho Chi Minh City and requires attendance in the office five days per week. Occasional after-hours attendance may be required for events. No weekend work is required.
Key Responsibilities
Event Coordination and Delivery
- Support the delivery of in-person and virtual events, including conferences, seminars, webinars, workshops, networking, and social events.
- Assist with event logistics, including registrations, venue or platform setup, materials preparation, and event support.
- Complete event administration activities, including attendance tracking, feedback collection, and documentation.
Member Services and Engagement
- Provide timely and professional support to members by responding to enquiries through approved channels and processes.
- Resolve routine member enquiries and escalate non-standard matters to the manager when required.
- Accurately maintain member records and capture member feedback.
Marketing and Communication Support
- Assist with the preparation and distribution of approved event and member communications.
- Support local marketing, promotion, and engagement activities in accordance with established processes and brand guidelines.
Member Campaign and Retention Support
- Support member engagement campaigns and follow-up activities as directed.
- Conduct outbound member communications using approved systems, scripts, and processes.
- Provide information regarding membership benefits, services, and activities.
Governance and Volunteer Support
- Assist with volunteer, committee, and stakeholder activities through meeting coordination, communications, and documentation.
- Maintain records and documentation relating to committee activities and stakeholder interactions.
Financial and Administrative Support
- Assist with invoice processing, expense documentation, and other financial administration activities.
- Maintain accurate records and data across member services and events systems.
- Provide information and administrative support for reporting requirements.
- Prepare basic reports and activity summaries as required.
About You
To be successful in this role, you will have:
- Experience in administration, customer service, operational support, or a similar coordination role.
- Strong organisational skills and attention to detail.
- Excellent written and verbal communication skills.
- Experience providing high-quality customer or member support.
- Confidence using Microsoft Office applications and database or CRM systems.
- The ability to manage multiple tasks and priorities while maintaining service standards.
- A professional, collaborative, and customer-focused approach.
- Experience supporting events, membership organisations, professional associations, or similar environments will be highly regarded.
If you enjoy administration, customer service, event support, and helping create positive member experiences, we would love to hear from you.
Apply Now!
Why We Love Working at CPA Australia
At CPA Australia, we’re proud of our vibrant, values-led culture. We live by our core values: Create Opportunity, Pursue Excellence, and Achieve Together—and they shape everything we do.
About Us:
CPA Australia is Australia’s leading professional accounting body and one of the largest in the world. We have more than 175,000 members in over 100 countries and regions. Our core services include education, training, technical support and advocacy. CPA Australia provides thought leadership on local, national and international issues affecting the accounting profession and public interest. We engage with governments, regulators and industries to advocate policies that stimulate sustainable economic growth and have positive business and public outcomes.
We are values-based organisation underpinned by the CPA Australia Way, which is our commitment to each other and a way of working. It is the foundation of our success, experienced and lived by our people, and felt by members.
How do I Apply?
Click Apply Now to submit your application for this opportunity.
To learn more about CPA Australia and other opportunities, please visit our Careers page at https://www.cpaaustralia.com.au/about-cpa-australia/work-with-us/careers
