About the job
The Client Learning Coordinator (CLC) supports the growth of Customised Learning Solutions by managing client enquiries, supporting sales outreach, and coordinating high‑quality professional development activities. Reporting to the CLS Manager, the role is the first point of contact for clients and facilitators, managing end‑to‑end logistics for face‑to‑face and virtual learning programs. This includes scheduling, webinar hosting, contracts, invoicing and system updates. With a strong client service and sales mindset, the role also contributes to continuous improvement, maintains accurate CRM records, and builds strong relationships to ensure seamless, professional and compliant learning experiences.

This is a 12-month fixed term contract.

About you
You are an organised and client‑focused coordinator with strong planning and time‑management skills. You bring experience in client engagement, sales or service environments, and enjoy managing multiple priorities with accuracy and professionalism. You have strong communication and relationship‑building skills, and are confident liaising with clients, facilitators and internal stakeholders. You are comfortable coordinating logistics, managing invoicing and contracts, and maintaining CRM records. You work well autonomously and as part of a team, with strong IT skills across Microsoft applications and virtual learning platforms.

Key Responsibilities

• Manage incoming client enquiries across phone, email and online channels
• Support client outreach, follow-ups and ongoing engagement with a sales mindset
• Assist with client campaigns, sales initiatives and account support
• Coordinate end-to-end delivery of learning activities, including webinars and virtual classrooms
• Liaise with facilitators and suppliers to coordinate delivery requirements
• Process and analyse feedback data and reporting
• Support budgeting and financial tracking for Customised Learning Solution activities
• Build strong relationships with internal and external stakeholders

Why We Love Working at CPA Australia

At CPA Australia, we’re proud of our vibrant, values-led culture. We live by our core values: Create Opportunity , Pursue Excellence , and Achieve Together —and they shape everything we do.

Here’s what makes working here special:

• Inclusive culture – We celebrate diversity and are committed to creating a workplace where everyone feels respected, valued, and empowered to thrive.

• People-first culture – Work alongside passionate, like-minded professionals who strive to be their best.
• Hybrid flexibility – Enjoy the balance of working from home and in the office (minimum two days onsite).
• Wellbeing matters – Access health and wellbeing sessions, learning labs, and a generous reward and recognition program.
• Supportive benefits – Paid parental, volunteer, and study leave, plus the option to purchase additional leave.
• Career growth – Take advantage of learning and professional development opportunities.
• Global mindset – Be part of a truly international organisation with over 20 offices around the world.
• Incentives that reward you – Participate in our annual incentive scheme.
• Fast-paced and purpose-driven – Thrive in a dynamic environment where your work makes a difference to our members and the profession.

About Us:

CPA Australia is Australia’s leading professional accounting body and one of the largest in the world. We have more than 175,000 members in over 100 countries and regions . Our core services include education, training, technical support and advocacy. CPA Australia provides thought leadership on local, national and international issues affecting the accounting profession and public interest. We engage with governments, regulators and industries to advocate policies that stimulate sustainable economic growth and have positive business and public outcomes.

We are values-based organisation underpinned by the CPA Australia Way , which is our commitment to each other and a way of working. It is the foundation of our success, experienced and lived by our people, and felt by members.

How do I Apply?

Click Apply Now to submit your application for this opportunity.

To learn more about CPA Australia and other opportunities, please visit our Careers page at https://www.cpaaustralia.com.au/about-cpa-australia/work-with-us/careers