Acknowledgement of Country
CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation.
Role highlights
- Manage and optimise a large, diverse mobile telecommunications fleet
- Drive automation, service improvements and smarter ways of working
- Work with a supportive, collaborative team plus 15.4% superannuation
About CSIRO
As Australia's national science agency, CSIRO is solving the greatest challenges through innovative science and technology. Many of our iconic innovations were once considered impossible until someone, just like you, joined us and took on the challenge.
Visit CSIRO.au for more information.
The opportunity
As the Unified Communications Mobile Specialist, you’ll manage, support and optimise CSIRO’s mobile telecommunications services, acting as a key link between internal stakeholders and Telstra.
You’ll oversee mobile services and devices, procurement, billing and reporting, while driving automation, process improvements and better ways of working. Supporting a diverse mobile fleet of around 2,500 connected devices across smartphones, tablets, mobile broadband and IoT services, you’ll help deliver reliable telecommunications services to approximately 5,500 of our CSIRO staff.
High-level duties include:
- Manage the lifecycle of mobile services and devices, from provisioning and deployment through to retirement.
- Improve mobile self-service, automation, reporting and customer experience.
- Monitor expenditure, billing and service utilisation to identify cost-saving opportunities.
- Maintain strong mobile asset governance, data accuracy and compliance.
- Partner with Telstra and internal stakeholders to resolve issues and continuously improve service delivery.