We are looking for a Customer Service Advisor to coordinate and schedule customer repairs for our automotive and industrial customers at our Wodonga branch.
Whether you have previous Service Advisor experience or are looking to step into the role, we are happy to train the right person!
In this role, you will make an impact in the following ways:
Act as the first point of contact for customers, providing a high level of service throughout the repair process
Communicate clearly with customers regarding repairs, job progress and expected timelines
Quote customers, plan jobs, create work orders and schedule vehicles for service
Check parts availability and coordinate with technicians and the Parts team to keep jobs moving
Process invoices, accounts and purchase orders, ensuring accurate and timely administration
Maintain accurate records and follow procedures within the service management system
Build positive relationships with customers and internal stakeholders to ensure a smooth experience from start to finish
To be successful in this role you will need the following:
Excellent written and verbal communication skills, with solid IT capabilities
Strong customer service skills and the ability to build positive customer relationships
Previous Service Advisor, automotive, warranty or similar customer-facing experience is desirable
An understanding of accounts payable, accounts receivable, invoices and purchase orders is highly desirable
Strong organisational skills, with the ability to coordinate multiple jobs and priorities
Technical experience is not essential, however an interest in the automotive, mining or industrial environment would be beneficial
Additional Information:
Full Time / 38 Hours per week
Competitive Hourly Rate
Overtime as required – Penalty rates paid for all work above 38 hours
Job Service
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Office
ReqID 2439808
Relocation Package No
100% On-Site No