Job Summary:
Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location.
In this role, you will make an impact in the following ways:
Create basic work orders in required systems
Raise purchase orders and process supplier invoices to AP
Process customer invoices in the system
Enter training records for the service team
Assist at Service Reception when required
Answer branch calls
To be successful in this role you will need the following:
Competencies:
Interpret key financial indicators to support business decisions
Communicate clearly across diverse audiences
Direct, delegate, and remove obstacles to achieve outcomes
Build trust through honesty, integrity, and authenticity
Resolve conflict effectively and professionally
Diagnose faults using troubleshooting processes and service tools
Use electronic service tools to maintain, diagnose, and resolve issues
Escalate technical issues efficiently and document findings
Assess warranty eligibility and submit accurate claims
Value and embrace diverse perspectives and cultures
Education, Licenses, Certifications:
High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
This position may require licensing for compliance with export controls or sanctions regulations.
Experience:
Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
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Job Service
Organization Cummins Inc.
Role Category On-site with Flexibility
Job Type Office
ReqID 2437233
Relocation Package Yes
100% On-Site No
