Customer Service Advisor – PARTS
Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
We are looking for a talented Customer Service Advisor to join our team specialising in Customer service PARTS department, and support for our Customer Support Centre in Scoresby
In this role, you will make an impact in the following ways\:
- Act as the first point of contact for our valued customers across the South Pacific region
- Answer Parts related inquiries from customer calls and emails
- Assisting with parts interpretation and the provision of required parts
- Advise on part suitability and talk your customers through the best solution for the job
- Orders and quotes will be received and processed in a timely manner
To be successful in this role you will need the following\:
- Previous customer service and administrative experience
- Adaptability to new software and processes – Salesforce experience an advantage!
- The ability to prioritise complex tasks
- Experience and a keen interest in the Automotive industry or engines highly desired
- Must be able to work a Rotating Roster
- Office based 2 days and Working from home
- High attention to detail
- Applicants must reside and hold Australian Citizenship/Perm Residence to be considered for this role.
Compensation and Benefits
Competitive hourly rate paid as a permanent salary. Overtime penalties. Uniform. Further training. Participation in an annual variable compensation (bonus) program. Income Protection continuance insurance. Discounts with select private health insurance, PC software/hardware and a range of vehicles. Annual remuneration reviews. Safety equipment / PPE and uniforms provided and a range of personal and professional benefits.
At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Compensation and Benefits
We are proud to be recognised as a WORK180 Endorsed Employer for All Women. Click here (link to our work180 page\: https\://au.work180.co/employers/cummins-australia) to check out our Benefits