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Service Advisor (8/6)

Perth
Posted
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Cummins Australia
Manufacturing & operations
1,001-5,000 employees
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Our culture believes in POWERING YOUR POTENTIAL. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.

We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.

We are looking for a Service Advisor who will provide world class service to our major Mining, Automotive and Power Generation customers in the Pilbara. The role is based in our Perth branch on an 8/6 roster.

In this role, you will make an impact in the following ways\:

  • Serve as a first point of contact for Customers and promote quality customer service
  • Employ exceptional knowledge of Cummins products in order to advise and support customers
  • Work closely with our Service Technicians and Supervisors
  • Complete Quotes, invoicing and warranty processing
  • Deal with customer queries, finding resolutions
  • Multitasking a variety of tasks and meeting deadlines
  • Ensuring the highest levels of safety and customer service
  • Assist with customer complaints

To be successful in this role you will need the following\:

  • Strong problem-solving skills
  • Service and Parts programs experience
  • Strong written and verbal communication skills
  • Strong customer service focus
  • HHP/HD knowledge
  • Understanding of Service Dept processes
  • Personal commitment to HSE and leading an interdependent safety culture
  • Ability to manage external & internal key stake holders

Compensation and Benefits

  • Competitive Annual Salary commensurate with experience
  • Participation in an annual variable compensation (bonus) program.
  • Salary continuance insurance.
  • Relocation assistance if moving inter-state (within Australia).
  • Discounts with select private health insurance, PC software/hardware and a range of vehicles.
  • Annual remuneration reviews.
  • Safety equipment / PPE and uniforms provided a range of personal and professional benefits.

At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

“We are proud to be recognised as a WORK180 Endorsed Employer for All Women. Click here(link to our work180 page\: https\://au.work180.co/employers/cummins-australia) to check out our Benefits”

o our work180 page\: https\://au.work180.co/employers/cummins-australia) to check out our Benefits