Parts Interpreter
Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what #LifeAtCummins is all about.
We are looking for a talented Parts Interpreter to join our team in Tomago, NSW!
In this role, you will make an impact in the following ways\:
-Act as the first point of contact for our valued customers and maintains a relationship with internal and external customers by addressing their needs and issues in a timely manner
-Answering parts related inquiries via customer calls and emails
-Assisting with parts interpretation and the provision of required parts
-Advise on part suitability and talk customers through the best solution for the job
-Processing and receiving orders and quotes in a timely manner
-Carries out customer parts counter duties including receiving parts calls, greeting, and assisting walk-in customers, completing and processing paperwork and handling check, and credit card transactions
To be successful in this role you will need the following\:
-Previous Customer service experience required
-Parts interpreter experience highly desirable
-Must be able to work a Rotating Roster
-Ability to learn new software and processes
-Able to prioritise complex tasks and troubleshoot
-High attention to detail, and clear and effective written and verbal communication skills required
-Forklift ticket would be highly desirable
-Able to work well in a team situation
Compensation and Benefits
-Monday to Friday, with (every fifth) Saturday rotating roster
-Competitive hourly rate paid as a permanent salary
-Relocation assistance offered from anywhere in Australia
-Overtime penalties
-Safety equipment / PPE provided
-Uniforms provided
-On call allowance
-Comprehensive Cummins product training provided
-Income Protection continuance insurance
-Discounts with select private health insurance, PC software/hardware and a range of vehicles
-Annual remuneration review
-Participation in an annual variable compensation (bonus) program
-A range of personal and professional benefits
-Onsite parking
-Employee Assistance Program available to employees
-Paid Parental leave (Conditions apply)
At Cummins, we are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, colour, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.
We are proud to be recognised as a WORK180 Endorsed Employer for All Women. Click here (link to our work180 page\: https\://work180.com/en-au/for-women/employer/cummins-australia/jobs ) to check out our Benefits.