DESCRIPTION
Completes troubleshooting, repairs and rebuilds on engine products in a service workshop independently while coaching and developing less experienced technicians
Key Responsibilities
1. Hands-On Workshop Coaching
Teach apprentices how to use hand tools, power tools, torque tools, and precision measurement gear correctly.
Show them how to dismantle, inspect, and reassemble components safely and cleanly.
Demonstrate how engines, fuel systems, air systems, and aftertreatment systems work—using real examples in the shop.
Walk apprentices through “what goes wrong” and how to identify faults, damage, wear, and failure modes.
Build foundational troubleshooting skills using real units, real jobs, and real failures.
2. Apprentice Readiness & Confidence Building
Help first-years get comfortable in the workshop—how to move safely, set up their workspace, and think like a technician.
Teach shop etiquette: teamwork, communication, keeping a tidy bay, and respecting the craft.
Support apprentices who may lack confidence or exposure by giving them structured, achievable tasks.
3. Capability Tracking & Individualised Support
Use the standardised capability tracker to guide development, set expectations, and maintain consistency across regions.
Adapt coaching approaches to each apprentice—ensuring flexibility to address gaps, strengths, and real-time needs.
Provide apprentices with targeted support in areas flagged through the tracker or identified in the workshop.
4. Branch Support & Integration
Work closely with Service Managers, Supervisors, and Technicians to ensure apprentices are developing the right skills.
Identify capability gaps at each branch and provide targeted hands-on coaching sessions.
Support the embedding of standard work practices and safe working methods in day-to-day workshop tasks.
Travel to nearby or regional sites when required —usually infrequent and planned (<10%), but may increase as program needs evolve.
5. Technical Demonstrations & Practical Learning