ABOUT US
At Custom Fleet we've been using our smarts to make the complex simple for over 40 years. It's the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.
When you join Custom Fleet, you are joining a business that is Going Places. With us, what you do and who you are matter. Being part of our diverse crew means you will feel welcome, empowered, and have lots of fun celebrating our success. We collaborate and support each other, working hard to win for our customers, business and each other.
ABOUT THE ROLE
We have an exciting opportunity for a Commercial Insights Analyst to join our Commercial Enablement team in Melbourne or Auckland.
In this highly visible role, you will help shape commercial decision-making by transforming data into meaningful insights that drive business performance.
Essential Duties
Own the commercial insights agenda, ensuring analytical activity aligns with strategic priorities and areas of greatest commercial value.
Lead analysis of commercial performance to identify trends, risks, opportunities and key business drivers.
Investigate the root causes behind business performance and provide actionable recommendations.
Develop executive-ready dashboards, insight packs and performance commentary.
Support business planning, strategic initiatives and business cases through evidence-based analysis.
Analyse customer behaviour, segmentation, profitability and growth opportunities.
Identify emerging customer and market trends and assess their commercial impact.
Partner with Product and Sales leaders to prioritise initiatives that improve customer value and business performance.
Deliver meaningful, accurate and timely reporting that supports commercial decision-making.
Identify opportunities to simplify, automate and improve reporting processes.
Other Duties
Monitor customer feedback and NPS data to identify trends and opportunities for improvement.
Partner with Data & Business Intelligence teams to improve reporting capability and data quality.
Act as a trusted commercial insights adviser to senior stakeholders.
Collaborate with Global Commercial Excellence teams to leverage best practices and share insights.
ABOUT YOU
You are a commercially minded analyst who enjoys solving complex business challenges through data. You have the ability to move beyond reporting and uncover insights that influence strategic decisions, drive growth and improve customer outcomes.
You thrive in a collaborative environment, can confidently engage senior stakeholders and have a knack for translating complex information into clear and compelling business recommendations.
EDUCATION & EXPERIENCE
Essential
Significant experience in Commercial Analytics, Business Insights, Commercial Excellence, Sales Operations or a similar analytical role.
Demonstrated experience translating data into actionable commercial insights and recommendations.
Experience preparing executive-level reporting, presentations and performance commentary.
Strong analytical and problem-solving skills.
Strong commercial acumen and understanding of business performance drivers.
Advanced Microsoft Excel capability.
Experience using Salesforce CRM.
Experience using Power BI or Tableau.
Excellent stakeholder management and influencing skills.
Strong written and verbal communication skills.
EDUCATION & EXPERIENCE - Other
Degree qualification in Business, Commerce, Finance, Economics, Data Analytics or a related discipline.
Experience performing customer analytics, segmentation and profitability analysis.
Exposure to customer experience metrics and NPS reporting.
FOR YOU
Take 5 program – potential to earn an extra week of annual leave
Gender-neutral Parental Leave – 12 weeks paid entitlement
Collaborative Hybrid work environment – 3 days in office
Company funded social events
Dress for your day policy
Employee discounts
Intersection – our Diversity Network
Cultural Leave swap
Access to Degreed learning platform
Reward and recognition programs
Volunteer and community engagement opportunities
- Wellbeing leave
HOW TO APPLY
Please submit your resume and cover letter by clicking ‘Apply Now’.
At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.
NEXT STEPS
Should you progress to the following stage, Spark Hire will contact you via email with instructions to complete a one-way video interview.
OUR DIVERSE CREW
Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you're not sure you tick every single criteria box, but have the passion to get behind our values, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you!
If you have a disability that requires support including an alternate job ad format, interview arrangements or adjustments, please let us know by emailing our recruitment team or call our Customer Service Team and they will arrange for a return call from a member of the Talent Team.
Unlawful Conduct Commitment
Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.
Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.