ABOUT US
At Custom Fleet, we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.
When you join Custom Fleet, you’re joining a business that is Going Places. With us, what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered and have lots of fun celebrating our success (and that sure does feel good!). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business and for each other. Whilst winning isn’t everything, we are proud of our success and love it when we reach the #1 spot.
ABOUT THE ROLE
We are seeking an experienced Product Owner, Telematics Data & Decision Intelligence to lead Custom Fleet’s funded telematics and decision intelligence integration program. This senior, hands-on role will own the product vision, roadmap, priorities and delivery outcomes while establishing a scalable, governed and provider-agnostic data foundation that supports our Connected Mobility strategy.
You will define the enterprise telematics data framework, lead the integration of existing and third-party telematics providers, and partner across Product, Technology, Data and Business Intelligence, Fleet Operations, Relationship Management, Sales, clients and external providers to turn connected fleet and operational data into meaningful decision intelligence.
Essential duties:
- Own the product vision, roadmap, priorities, success measures and delivery outcomes for the funded telematics data and decision intelligence integration program.
- Define and lead implementation of the multi-provider telematics data aggregation layer within the enterprise data architecture.
- Define the enterprise telematics data model and scalable integration patterns that support current products and future Connected Mobility and Decision Intelligence capabilities.
- Define and execute the roadmap for onboarding approved third-party telematics providers and applications.
- Lead delivery from discovery to production, including business requirements, client use cases, integration certification, testing, acceptance criteria and transition from existing consuming mechanisms where required.
- Coordinate Product, Technology, Data and Business Intelligence, Fleet Operations, Relationship Management, Sales, clients and external telematics providers to deliver agreed outcomes.
- Ensure integrations are scalable, governed and provider-agnostic, including appropriate near-real-time and batch integration patterns and consistent downstream data interfaces.
- Partner with Product Directors and Sales to identify, prioritise and shape high-value data use cases that translate connected fleet and operational data into decision intelligence.
- Manage delivery risks, dependencies, issues and stakeholder expectations throughout the program.
Other duties:
- Lead commercial and operational engagements with telematics providers, aggregator platforms and external technology partners, including solution evaluation, vendor management and integration governance.
- Partner with internal stakeholders and external clients to understand business challenges and identify opportunities for value creation.
- Communicate product direction, progress, risks and outcomes clearly to technical and non-technical audiences.
- Own operational product performance, including releases, production support, data quality, performance, user adoption, documentation and runbooks.
- Lead triage and coordination of production incidents, facilitate root cause analysis and drive preventative actions.
- Identify opportunities to strengthen data, analytics and decision intelligence capabilities and drive continuous improvement.
- Stay current with relevant data, analytics, AI and product management practices and apply them where they improve client outcomes, operational efficiency or business performance.
EDUCATION & EXPERIENCE
Essential:
- Demonstrated Product Owner or Product Management experience, including defining product vision, understanding customer and market needs, developing roadmaps, prioritising initiatives and taking products or capabilities from discovery through to delivery.
- Experience acting as the product representative between customers, business stakeholders and technical teams, with the ability to clearly define the problem, desired customer outcome and what needs to be achieved from a data perspective.
- Demonstrated experience delivering data, application integration, analytics or digital products within a complex business environment.
- Strong understanding of enterprise data platforms, data warehousing, APIs, integrations and data movement, with the ability to engage effectively with technical specialists.
- Ability to translate complex customer and business requirements into clear product requirements, priorities and delivery outcomes.
- Proven ability to lead cross-functional delivery involving Product, Technology, Data and commercial/business stakeholders.
- Strong commercial judgement and the ability to prioritise product initiatives based on customer value, business value and technical feasibility.
- Relevant tertiary qualification in business, technology, data, analytics or a related discipline, or equivalent practical experience.
Other:
- Experience with Snowflake or comparable modern cloud data platforms and an understanding of how data can be used to enable analytics and decision intelligence.
- Experience with telematics, connected mobility, fleet technology or third-party application integrations.
- Experience within the automotive, fleet or mobility industry is highly regarded, however candidates from other industries with strong transferable product and data experience will be considered.
- Experience working with data aggregation platforms and external technology providers.
- Experience with agile product delivery and data governance practices
ABOUT YOU
The successful candidate will demonstrate the following:
Essential:
- Product leadership – Sets clear product direction and owns outcomes from strategy through to operational performance.
- Manages complexity – Makes sense of complex technical, client and business requirements and translates them into practical product solutions.
- Collaborates – Leads delivery through influence across cross-functional internal teams, clients and external technology partners.
- Communicates effectively – Explains product direction, progress, risks and outcomes clearly to technical and non-technical audiences.
- Drives results – Maintains delivery discipline and manages complex risks, dependencies and stakeholder expectations to achieve agreed outcomes.
- Business insight – Applies strong commercial judgement when shaping solutions and prioritising high-value data use cases.
Other:
- Technical curiosity – Keeps current with relevant data, analytics, AI and product management practices.
- Continuous improvement – Identifies opportunities to strengthen data, analytics and decision intelligence capabilities.
- Customer focus – Works with clients and internal stakeholders to understand business challenges and identify opportunities for value creation.
- Situational adaptability – Balances strategic product leadership with hands-on delivery and detailed problem solving.
FOR YOU
We offer industry-leading Custom Perks including:
- Annual performance bonus.
- Take 5 program - potential to earn an extra week of annual leave.
- Collaborative hybrid work environment - 3 days in office.
- Company-funded social events.
- Dress-for-your-day policy.
- Employee discounts.
- Intersection - our Diversity Network.
- Cultural leave swap.
- Ongoing investment in your growth including access to our digital learning platform – Degreed.
- Reward and recognition programs.
- Volunteer and community engagement opportunities.
- Wellbeing leave.
HOW TO APPLY
Please submit your resume and cover letter by clicking Apply Now.
At Custom Fleet, we are committed to growing a team made up of diverse people, skills and experiences. We encourage applications from all backgrounds, communities and industries.
OUR DIVERSE CREW
Research shows that women and people from diverse backgrounds are less likely to apply for roles if they don’t meet every qualification. If after reading this you’re not sure you tick every single criterion but have the passion to get behind our Ways of Working, we think you should click that apply button anyway.
We’re passionate about building a diverse and inclusive team, and love hearing from people like you! If you have a disability that requires support (including an alternate job ad format, interview arrangements or adjustments), please let us know by emailing our recruitment team at •••
- @customfleet.com.au or call 18
- 681, They will take your details and arrange for a return call from a member of the Talent Team.
UNLAWFUL CONDUCT COMMITMENT
Custom Fleet is dedicated to maintaining a culture of respect with zero tolerance of discrimination, harassment and victimisation. We are committed to eliminating unlawful conduct in the workplace and upholding the highest standards of ethical behaviour and compliance with applicable laws and regulations.
Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.