Salary: $62,000 - $72,000 + Super
ABOUT US
At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.
When you join the Custom Fleet family, you’re joining a business that is Going Places. With Us, what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good!). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn’t everything, we are proud of our success and love it when we reach the #1 spot.
ABOUT THE ROLE
As the Novated Leasing Sales Officer, you will be responsible for delivering an exceptional customer experience, guiding customers through the entire process initially via new web inquiry, then from credit approval to vehicle delivery and activation. This role involves direct collaboration with customers, motor vehicle dealerships and third-party suppliers to ensure efficient and effective settlement processing.
Duties will include (but not limited to) –
- Liaising with customers and dealers to coordinate and manage key documents, scheduling, and logistics for vehicle orders, deliveries, and activations
- Prioritising and overseeing essential settlement activities to consistently meet or exceed monthly key performance indicators
- Collaborating with internal and external stakeholders to ensure excellent customer experiences and deliver accurate and timely novated lease settlements
- Administrative tasks which support team, client and customer experience including EOM reporting including managing Sales inbox, sorting and prioritising to deliver customer and sales outcomes
- Undertaking other reasonable or developmental tasks as directed
ABOUT YOU
To be successful in securing a role with our crew it’s likely you’ll come with experience in the following areas:
- Bachelor’s degree in business related discipline is highly desired
- Have solid communication skills – both verbal & written
- Be a team player and are results driven to hit monthly targets
- Have a strong attention to detail – specifically around timely and accurate inputs for processes and reporting
- Are accountable and highly organised
FOR YOU
We offer industry leading 'Custom Perks' including:
- Annual performance bonus
- An extra week of annual leave
- Collaborative Hybrid work environment – 3 days in the office
- Company funded social events
- Dress for your day policy
- Employee discounts
- Intersection – our Diversity Network
- Cultural Leave swap
- Ongoing investment in your growth including access to our digital learning platform – Degreed
- Reward and recognition programs
- Volunteer and community engagement opportunities
- Wellbeing leave
HOW TO APPLY
Please submit your resume and cover letter by clicking ‘Apply Now’.
At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.
OUR DIVERSE CREW
Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our Ways of Working, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you! If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.
Unlawful Conduct Commitment
Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.
Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.