Salary: $160,000 – $165,000 per year + Bonus + Super

ABOUT US

At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.

When you join the Custom Fleet family, you’re joining a business that is Going Places. With Us, what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good!). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn’t everything, we are proud of our success and love it when we reach the #1 spot.

ABOUT THE ROLE

As our IT Services Lead, you will be the go-to person for our day-to-day operations and performance of IT services, ensuring both internal IT teams and outsourced partners deliver and perform to a high standard. Acting as the primary escalation point in this area, you’ll manage the key relationships, activities, and processes relating to high-quality IT services to meet Custom Fleet’s expectations and needs. In this role, you will lead and mentor the Service Desk/Workplace support team which is crucial for enhancing operational efficiency – guiding them and also wider IT teams with an emphasis on exceptional customer service and continuous improvement.

This role is perfect for an individual with extensive experience in ITSM and operational support who is ready to advance into a leadership position while remaining hands-on, overseeing one direct report within the service desk.

Additionally, you will have the option to take on Disaster Recovery (DR) Management, IT Procurement processes, and End-User Computing (EUC) technical oversight.

Duties will include (but not limited to) -

• Overseeing IT service delivery to ensure our day-to-day operations are efficient and meet SLAs and KPIs
• Fostering a strong Customer Centric culture across IT to ensure our services meet or exceed business needs
• Leading and mentoring our Service Desk/Workplace team in resolution of IT issues and requests
• Guiding, collaborating and being a trusted advisor with stakeholders across IT and the business in continuous improvement of our IT processes and procedures
• Leading change and Major Incident Management processes to minimise disruptions
• Ensuring IT services comply with security standards and regulatory requirements
• Working together with the Director to develop and implement service strategies for ITSM (and potentially DR and Procurement) that align with ongoing organisational requirements

ABOUT YOU

The successful candidate will portray the following -

• 5+ years’ experience in IT Operations management covering all ITIL processes including Change and Major Incidents
• 3+ years’ experience leading and managing Service Desk and Onsite support teams
• Certifications in ITSM/ITIL as well as proven experience in managing ITSM systems and processes
• Sound understanding and experience in implementing and managing to SLAs, KPIs, and performance metrics coupled with excellent problem solving, process and analytical skills
• Experience managing small projects for IT Operations, ITSM processes and balancing with daily operations
• Bachelor’s Degree or higher in Information Technology, Computer Science, or a related field coupled with experience in Disaster Recovery planning and execution, Procurement management or End-User Computing (EUC) highly regarded

FOR YOU

We offer industry leading 'Custom Perks' including:

• Annual performance bonus
• An extra week of annual leave
• Collaborative Hybrid work environment – 3 days in the office
• Company funded social events
• Dress for your day policy
• Employee discounts
• Intersection – our Diversity Network
• Cultural Leave swap
• Ongoing investment in your growth including access to our digital learning platform – Degreed
• Reward and recognition programs
• Volunteer and community engagement opportunities
• Wellbeing leave

HOW TO APPLY

Please submit your resume and cover letter by clicking ‘Apply Now’.

At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.

OUR DIVERSE CREW

Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our Ways of Working, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you! If you have a disability that requires support including an alternate job ad format, interview arrangements or adjustments, please let us know by emailing our recruitment team at careers@customfleet.com.au or call our Customer Service Team on 1800 812 681 - they will take your details and arrange for a return call from a member of the Talent Team.

Unlawful Conduct Commitment

Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.

Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.