Salary: $73,000 – $78,000 per year

ABOUT US
At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.

When you join Custom Fleet, you’re joining a business that is Going Places. With Us, what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good!). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn’t everything, we are proud of our success and love it when we reach the #1 spot.

ABOUT THE ROLE
We are seeking an Account Manager, within the Truck Plant & Equipment and Fleet Partnership Solutions areas of our business, who is passionate about the fleet industry, customer service and is results orientated. This role is responsible for providing support to the Relationship Manager to help drive achievement of customer retention, penetration, and growth goals. They build and maintain relationships with the customer by providing ongoing day to day account support, and contribute to a client’s ability to achieve goals, as well as Custom Fleet’s achievement of account retention and growth objectives.

Essential duties:

• Prioritise and execute daily client requests including ordering, registration, inventory, reporting and communications.

• Apply deep understanding of client fleet policies, pricing templates and ordering profiles.

• Act as the first point of contact for client issues and collaborating with internal stakeholders to resolve.

• Support Relationship Managers in identifying and delivering growth opportunities across products such as Telematics, Novated Leasing, Accident Management, Tyres & Maintenance and EVs.

• Manage lease term deviations to optimise vehicle utilisation.

• Deliver timely and accurate reporting and assist with Fleet Office training.

• Ensure compliance with service level agreements and contribute to improved Net Promoter Scores (NPS).

• Cross-department collaboration and support ESG initiatives.
  
  Other duties:

• Build customer and supplier network, representing Custom Fleet at industry events.

• Enhance our Environment, Social and Governance agenda to make a difference in sustainability, diversity & inclusion and satisfaction and safety.

Education & Experience

Essential:

• 2 to 5 years in Customer Service or Account Management, ideally in fleet or B2B environments.

• Proven success in growing and retaining customer accounts.

• Experience working cross-functionally to solve client issues.

• Strong proficiency in Microsoft PowerPoint, Word and Excel.

• Exposure to sales processes, project support and product knowledge development.

• Needs identification; used information to ensure customers real needs are addressed.

• Experience driving operational excellence and has strong understanding of processes required to do so.

• Intermediate to Advanced proficiency in Microsoft PowerPoint, Word & Excel.

Other:

• Demonstrated B2B sales experience, preferably in fleet.

• Ability to communicate complex concepts to suit diverse audiences.

• Experience supporting sales initiatives and contributing to strategic planning.

• Applied knowledge of company products and competitive differentiation.

ABOUT YOU

The successful candidate will portray the following:

Essential:

• Strong problem-solving and prioritisation skills.

• Proven ability to collaborate across teams and build trust.

• Customer-centric mindset with a drive to exceed expectations.

• Ability to adapt to changing situations and manage complexity.

• Communicates effectively - developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Other:

• Applying knowledge of business and the marketplace to advance the organisation’s goals.

• Effectively building formal and informal relationship networks inside and outside the organisation.

FOR YOU

We offer industry leading 'Custom Perks' including:

• Annual performance bonus

• Take 5 program – potential to earn an extra week of annual leave

• Collaborative Hybrid work environment – 3 days in office

• Gender-neutral Parental Leave - 12 weeks paid entitlement

• Company funded social events

• Dress for your day policy

• Employee discounts

• Intersection – our Diversity Network

• Cultural Leave swap

• Ongoing investment in your growth including access to our digital learning platform – Degreed

• Reward and recognition programs

• Volunteer and community engagement opportunities

• Wellbeing leave

HOW TO APPLY

Please submit your resume and cover letter by clicking ‘Apply Now’.

At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.

OUR DIVERSE CREW

Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our Values, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you! If you have a disability that requires support including an alternate job ad format, interview arrangements or adjustments, please let us know by emailing our recruitment team at careers@customfleet.com.au or call our Customer Service Team on 1800 812 681 - they will take your details and arrange for a return call from a member of the Talent Team.

Unlawful Conduct Commitment

Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.

Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.