ABOUT US
At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.

When you join the Custom Fleet family, you’re joining a business that is Going Places. With Us, what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good!). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn’t everything, we are proud of our success and love it when we reach the #1 spot.

ABOUT THE ROLE
This SME Account Manager role reports to the SME Sales Manager - ANZ, who is based in Auckland. This role is all about owning and growing relationships with a portfolio of SME customers while delivering standout service and hitting, or exceeding, monthly targets!

You will be the go‑to partner for your customers building trust, driving retention and uncovering opportunities to grow volume and products within existing accounts. You will be successful in this role by understanding how your customers operate, you will help them run their fleets more efficiently, more safely and more confidently.

This is a hands‑on role that blends customer service, account management and commercial thinking. You will work closely with internal teams, keep CRM systems up to date and play an active role in improving how we serve our customers.

Essential duties:

• Be the friendly, knowledgeable first point of contact for customer and supplier enquiries via phone and email.

• Deliver high‑quality service within agreed service level agreements (SLAs).

• Manage and grow a portfolio of SME customers, focusing on retention and long‑term value.

• Proactively manage Account Replacement Plans and Vehicle Optimisations across Modifications.

• Champion commercial excellence through strong account planning and salesforce discipline.

• Identify and uncover opportunities for volume, unit and product growth.

• Help customers get the most out of Custom Fleet’s products, services and technology.

• Work closely with internal stakeholders to deliver seamless and end‑to‑end customer outcomes.

• Maintain accurate, up‑to‑date customer records in CRM systems.

• Support workflows such as quote generation, analysis and customer onboarding.

Other duties:

• Spot inefficiencies in processes and suggest smarter ways of working.

• Actively contribute ideas to improve systems, processes and customer experience.

• Participate in cross‑functional projects and long‑term improvement initiatives.

• Jump in to support additional tasks as needed to keep things running smoothly.

Education & Experience

Essential:

• Degree in Business or a related discipline highly regarded, or equivalent relevant experience.

• At least 2+ years’ experience in client account management, ideally within a B2B service environment.

Other:

• Experience or exposure to fleet management, leasing or automotive services.

ABOUT YOU

You are a people‑person with a commercial edge. You enjoy building strong relationships, solving problems and finding opportunities where others see obstacles. You are organised, proactive and thrive in a fast‑paced B2B environment where no two days look the same.

Essential:

• Proven experience delivering excellent customer service in a B2B environment.

• Strong account management skills with a focus on customer retention and growth.

• Ability to juggle multiple priorities in a fast‑moving, deadline‑driven environment.

• High attention to detail with a commitment to accuracy and quality.

• Strong problem‑solving ability, resilience and a customer‑first mindset.

• Process‑oriented with the ability to manage multiple steps and stakeholders.

• A collaborative team player who builds trusted relationships across the business.

• Proficiency in Microsoft Word, Excel and PowerPoint.

Other

• High energy, positive attitude and a desire to make things better.

• Comfortable sharing ideas and contributing to innovation and system improvements.

• Able to adapt communication style to suit different customers and stakeholders.

FOR YOU
We offer industry leading 'Custom Perks' including:

• Annual performance bonus

• Take 5 program - potential to earn an extra week of annual leave

• Gender-neutral Parental Leave - 12 weeks paid entitlement

• Company funded social events

• Dress for your day policy

• Employee discounts

• Intersection - our Diversity Network

• Ongoing investment in your growth including access to our digital learning platform - Degreed

• Reward and recognition programs

• Volunteer and community engagement opportunities

• Wellbeing leave

HOW TO APPLY

Please submit your resume and cover letter by clicking ‘Apply Now’.

At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.

OUR DIVERSE CREW

Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our Ways of Working, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you! If you have a disability that requires support including an alternate job ad format, interview arrangements or adjustments, please let us know by emailing our recruitment team at careers@customfleet.com.au or call our Customer Service Team on 1800 812 681 - they will take your details and arrange for a return call from a member of the Talent Team.

Unlawful Conduct Commitment

Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.

Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.