Salary: $60,000 – $73,000 per year
ABOUT US
At Custom Fleet we’ve been using our smarts to make the complex simple for over 40 years. It’s the driving force that continues to make us the fleet and leasing leader in Australia and New Zealand today.
When you join Custom Fleet, you’re joining a business that is Going Places. With Us, what you do and who you are matter. Being part of our diverse crew means you’ll feel welcome, empowered, and have lots of fun celebrating our success (and that sure does feel good!). We are a crew of accountable go-getters on a journey of continuous improvement – we collaborate and support each other, working hard to win for our customers, for our business, and for each other. Whilst winning isn’t everything, we are proud of our success and love it when we reach the #1 spot.
ABOUT THE ROLE
As a Novated Customer Service Consultant, you will manage the day‑to‑day operations of Custom Fleet’s Novated Leasing customers. Your focus will be delivering an exceptional customer experience across all interactions, maintaining strong relationships, and ensuring long-term client retention. This is a 5-month fixed term contract.
In this role, you will respond to customer and driver enquiries, manage lease variations, support clients through end‑of‑lease processes, and maintain high levels of data integrity. You will work closely with internal teams and contribute to a high‑performance service environment.
Essential Duties
Provide outstanding customer service by responding to and resolving customer and driver enquiries in a timely and professional manner.
Develop and maintain strong knowledge of Novated Leasing products, features, and fleet lease structures.
Process maintenance, rewriting, restructuring, and modification of Novated leases.
Proactively manage the end‑of‑lease process, ensuring maximum customer retention through renewals or extensions.
Prepare quotes and documentation for early payouts and natural lease-end settlements.
Produce FBT reporting and maintain accurate data records with strong attention to detail.
Meet and exceed individual and team performance targets, including agreed service levels.
Build effective cross-functional relationships with internal stakeholders to support positive customer outcomes.
Complete any additional duties as required.
Other Duties
Contribute to service improvement initiatives and process enhancements.
Assist in managing email and phone workloads within a contact centre environment.
Support team members with complex or escalated customer situations where needed.
Participate in training, development, and team meetings.
Education & Experience:
Essential
Higher School Certificate (HSC) or equivalent.
1–2 years of customer service experience (may be considered in lieu of tertiary qualifications).
Other
A degree in Business or a related field is advantageous.
Experience within financial services, fleet management, or leasing is desirable.
ABOUT YOU
Essential
Strong customer focus with the ability to understand customer challenges and deliver proactive, solution‑driven service.
Experience in a customer service or contact centre environment (phone and email).
Excellent verbal and written communication skills.
High attention to detail with the ability to prioritise and manage multiple tasks in a fast‑paced environment.
Strong problem‑solving skills and personal resilience.
Ability to collaborate effectively across teams and build strong working relationships.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Other
Exposure to vehicle salary packaging or Novated Leasing is highly regarded.
Understanding of customer experience principles and continuous improvement mindset.
Ability to adapt communication style based on audience needs.
FOR YOU
We offer industry leading 'Custom Perks' including:
Annual performance bonus
Take 5 program – potential to earn an extra week of annual leave
Collaborative Hybrid work environment – 3 days in office
Gender-neutral Parental Leave - 12 weeks paid entitlement
Company funded social events
Dress for your day policy
Employee discounts
Intersection – our Diversity Network
Cultural Leave swap
Ongoing investment in your growth including access to our digital learning platform – Degreed
Reward and recognition programs
Volunteer and community engagement opportunities
Wellbeing leave
HOW TO APPLY
Please submit your resume and cover letter by clicking ‘Apply Now’.
At Custom Fleet we are committed to growing a team made up of diverse people, skills, and experiences. We encourage applications from all backgrounds, communities, and industries.
NEXT STEPS
Should you progress to the following stage, Spark Hire will contact you via email with instructions to complete a one‑way video interview.
OUR DIVERSE CREW
Research shows that women and people of diverse backgrounds are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our Values, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you! If you have a disability that requires support including an alternate job ad format, interview arrangements or adjustments, please let us know by emailing our recruitment team at careers@customfleet.com.au or call our Customer Service Team on 1800 812 681 - they will take your details and arrange for a return call from a member of the Talent Team.
Unlawful Conduct Commitment
Custom Fleet is dedicated to maintaining a culture of respect where there is zero-tolerance of any form of discrimination, harassment, and victimisation. We are committed to eliminating unlawful conduct in the workplace and uphold the highest standards of ethical behaviour and compliance with applicable laws and regulations.
Our careers team and hiring leaders kindly request no unsolicited resumes or approaches from recruitment agencies. Custom Fleet is not responsible for any fees related to unsolicited resumes.