Job Requisition ID: 28628

SAP Service Delivery Manager – Deloitte Operate

• Become part of one of the most successful SAP S/4 Cloud teams in Australia – and worldwide

• Develop your career with Deloitte Operate, a top strategic growth focus for our business

• Deliver Deloitte SAP Operate service value to our customers every single day

Application Management is far more for us than just keeping the lights on. We help our clients to gain value from their critical SAP solutions every day. We need you to help us grow and deliver our SAP Operate business.

What will your typical day look like?

You are catching up with our SAP Operate lead partner, Jan Lindhaus, and he buys you a coffee to get the day started on the right foot. You log into ServiceNow or Jira – on client site, at our office or WFH - to check the status of your client engagement(s). You will work with your service team members in Australia, the Philippines and India to make sure that critical client services are provided with high quality. You provide regular reports to your client and proactively report risks and issues.

In collaboration with our SAP solution experts and business consultants, you prepare for your quarterly client innovation workshop, highlighting new SAP capabilities and recommending innovative solution enhancements. You and your team are continuously looking for opportunities to digitise and automate “bread and butter” support activities, so you can focus on far more exciting value creation.

You will support Jan and the SAP industry leaders to develop new service solutions, support proposal creation and present our capabilities to clients. You meet up with your fellow service management expert community locally and globally to share experiences and optimise our service models, tools and procedures.

Your key areas of responsibility are:

• Full ownership and governance of SAP application management services for your client(s)

• First point of escalation for your clients and your team members

• Oversee and guide incident assessment, end-to-end resolution, and ensure compliance with service levels and other obligations

• Development and execution of a value creation and innovation agenda and roadmap – in collaboration with our SAP solution and domain experts

• Establish and manage a collaborative and trusted account relationship with your client counterpart, the client’s leadership team and business and IT team members

• Support our business development and proposal creation activities

• Support recruiting and development of your team members in a true one-team spirit

About the team

We have a super successful, energetic, fun, and award-winning SAP practice. Our local SAP Operate team is still young and small, and you will be help us to attract, hire and grow expert service staff for our local and global delivery centres. You will benefit from our highly people focussed leadership style, targeted career development at the right pace, and specialised training and certification. With now 22 SAP S/4 go-lives under our belt we are one of the most trusted and growing SAP practices in Australia across a broad range of industries.

Enough about us, let’s talk about you.

You are someone with:

• Strong experience in SAP application and service delivery management for at least 3 years.

• You can spell WRICEF, ABAP, Solution Manager, Transport Management, and OSS1 (just to name a few…)

• You know standards like ITIL and are familiar with ITSM tools like ServiceNow and Jira Service Management

• You have a drive to create value for our clients every day. You know that Operate is not just about system monitoring and ticket resolution, but helping our customers to get maximum value from their solutions now and in the future

• Team building and team management skills: You are proud of your team members, no matter where they are located.

• Curiosity to develop and grow: you don’t want a dull 9-5 job and are excited to help out in business development, sales and service design activities

• Courage to develop and grow a new function in our local firm and keenness to work hands-on with our lead partner Jan to develop new capabilities and grow the business

Why Deloitte?

At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated. 

We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive.

We are proud to have been recognised for our efforts in inspiring change and accelerating progress – check out our careers site for recent recognition in this space.

Next Steps
Sound like the sort of role for you? Apply now.

If you have any questions or wish to have a private conversation about this role, contact Ian Whitmore from the Talent Acquisition team. We’d love to hear from you!

By applying to this job, you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte employee experience globally.

At Deloitte, we know we’re at our best when we look out for one another; prioritise respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request.

The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.