Job Requisition ID: 28877

Deloitte Managed Services (DMS) has varied roles from operational delivery, technical remediation work to technology innovation to support scalable remediation programs. No two days are the same but as an Operations Director in the DMS practice, you will both lead engagements and manage teams while also seeking out new opportunities in the market. You will work closely with Partners in designing, setting-up and delivery of the operational set up and infrastructure of a large-scale remediation project. You will provide senior operational leadership for the Program ensuring operational tasks are managed in budget and managed through the correct governance and operational process for resolution.

You will also be involved in:

• Taking the lead on the design and development of responses to client requests for proposals, including design of an operational approach, team co-ordination, and operational costing.
  
• Strategic delivery and management of a portfolio of projects across the lifecycle of an engagement
  
• Coaching team members, develop and upskill the wider team for operational excellence on the project.
  

About the team
The Financial Services industry is facing significant misconduct challenges that have resulted in loss of customer trust and reputational damage. That’s why they come to us. At Deloitte Managed Solutions (DMS), we run remediation programs to help clients facing operational processing challenges get back on their feet. Develop your expertise as your work with our Advisory specialists to craft, implement and manage high quality and cost-efficient large-scale remediation projects! 

Enough about us, let’s talk about you. You are someone with:

• Preferred background in Financial services industry, although not essential, with exposure to remediation, large scale operations, complaint handling, claims processing and conduct risk reviews in Australia preferred
  
• Strong Project Management Skills (input to the design of an operational approach, management of junior staff, client stakeholders, timely reporting to internal and client senior management from an operations perspective
  
• A strong sense of ownership, accountability and drive to deliver high quality outcome and a scalable operational delivery program
  
• Proven track record of developing and maintaining strong client relationships 
  
• Strong analytical and problem-solving skills and the ability to use information to generate creative solutions to benefit the business and gain efficiencies within the operating model of the program
  
• Proficient understanding of current economic, regulatory and market trends relevant to the operations
  

Why Deloitte?

At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.
We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive.
We are proud to have been recognised for our efforts in inspiring change and accelerating progress – check out our careers site for recent recognition in this space.

Next Steps
Sound like the sort of role for you? Apply now.

The minimum salary requirement for this role is $150,000 including 10% superannuation.

By applying to this job, you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte employee experience globally.

At Deloitte, we know we’re at our best when we look out for one another; prioritise respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request.

The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.