Deloitte Services Pty Ltd

Deloitte drives progress. Our extensive service spectrum of auditing, technology consulting, tax consulting, business consulting and corporate finance consulting enables us to help clients become leaders wherever they choose to compete. Deloitte invests in outstanding people of diverse talents and backgrounds and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.

Deloitte Platform Engineering are looking for a Customer Success Lead/Service Delivery Manager to join their busy and fast-growing team. We are a team of motivated and enthusiastic engineers providing integration and cloud platform support to a range of customers across a broad range of industries.

We manage innovative solutions for Australia’s most prominent companies using a combination of open-source software, cloud-native application architectures, thought leadership and a focus on business value.

We’re looking for someone to help manage our cloud managed services accounts and provide outstanding service and advocacy to our customers. Our ideal candidate comes from a managed services background, likely with a history in incident, operations or account management, and carries some exposure to cloud or integration technologies.

About the role

Join a dynamic team dedicated to providing world class customer service and support experiences to our customers

• This role is a member of the DevOps Engineering Team within Platform Engineering. The DOE team is responsible for supporting technology and solutions that Deloitte provide to high profile customers across a range of industries including public sector using a combination of open source software, cloud-native application architectures, thought leadership and a focus on business value.
• Technologies in play include AWS, Azure and Google Cloud Platform, Kubernetes, RedHat OpenShift, Docker, MuleSoft, Springboot, Boomi and many more
  Platform Engineering pride themselves on the quality of their staff and offer unique opportunities to learn, grow and lead in exciting new areas such as web APIs, microservices, infrastructure as code, SaaS integration, continuous delivery, containers and container PaaS, real-time analytics and DevOps practices.
• From day one at our firm you’ll be considered part of the Deloitte community and our development and career progression framework will help you develop the skills and capabilities you need to succeed - in every sense of the word.
• At Deloitte, we assume that you perform other roles within your life; you could be a student, a teacher, a passionate hobbyist and a caring family member. We recognise the importance of balance and embrace agility, understanding that this means different things to each and every one of our employees.

Enough about us, let’s talk about you;

• Exceptional communication skills, particularly in regards to stakeholder management (internal and external)
• Outstanding time management and prioritisation skills.
• Ability to lead and influence technical teams despite not possessing detailed specialist technical knowledge
• Ability to digest and translate technical issues and options and present them to non-technical decision makers, often customer management
• Can-do attitude
• Familiarity with ITSM tools such as Jira, ServiceNow, or Remedy
• ITIL Certification desirable
• Ability to lead small projects and activities. Project Delivery certifications such as Scrum/Agile/Prince2 would be a bonus.
• Available to be on-call after hours from time-to-time for which you will receive additional compensation
• Australian Citizen or Permanent Resident as security clearances may be required.
• Previous experience within the Healthcare industry would be highly regarded

Why Deloitte?

At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.

We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive.

We are proud to have been recognised for our efforts in inspiring change and accelerating progress – check out our careers site for recent recognition in this space.

Some of our Benefits include:

• Global opportunities – for the travel bugs out there!
• Flexible work arrangements – work in a way that suits you best
• Career breaks for up to 12 months – for study, travel, volunteering, or personal interests
• Salary packing including novated car leasing
• Reimbursements for professional development
• Paid professional memberships
• Discounted health insurance
• Gym discounts – Fitness First, Xtend Barre, HealthPass… the list goes on!
• Technology discounts – from Apple, HP, Lenovo, Windows… the list goes on!
• Banking, finance and well-being program discounts
• Exclusive leisure travel discounts – access corporate rates for hotels and insurance
• Salary packaging – to suit your personal and financial circumstances
• Pay for performance incentives – your hard work won’t go unnoticed
• Superannuation with ethical investment options

Next Steps
Sound like the sort of role for you? Apply now.