Job Requisition ID: 32012
- Great opportunity to work with decision makers at the world’s most innovative global consulting firm
- 24 month contract
- Flexible work arrangements – work in a way that suits you best!
About the role
Deloitte is looking for an exceptional Senior Global Client Account Manager to join our team in Sydney. This 24 Month role will see you manage one of the firm’s strategic global accounts in the financial services sector.
Working closely with the Lead Client Service Partner (LCSP) and the account leadership team, you will be involved in all levels of strategic account management. This includes client relationship development, helping leadership to define account strategies, and understanding client needs through to the day-to-day execution of the account operations.
Crucially, you will be working with a cohort of Senior Partners and have the opportunity to own and manage a truly global client and drive delivery that is impactful and differentiates Deloitte from its competitors.
Key deliverables of the role will include;
- Leading/co-leading the global account planning processes and meetings
- Driving high-performance account operations by connecting teams across the global network and driving appropriate account cadence, and developing account agendas, speakers, and engaging topics
- Develop and analyse reports and present on-account metrics such as revenue, forecasting, pipeline activity and major pursuits
- Working with and connecting all Business Units to bring the best of Deloitte in go-to-market activities to deliver ‘real’ value for our clients
- Undertaking client feedback interviews and win/loss reviews to generate key client insights, identification of trends and share these with account teams
- Support key account pursuits by understanding the client’s strategic objectives and helping identify and bring the most relevant resources, intellectual property and knowledge locally and globally
- Procurement relationship management
- Develop and manage internal and external communications across Australia and the global network, including newsletters, strategic events and account wins and insights
- Managing and working closely with an Account Coordinator and additional resources to support account operations and account administrative activity
- Coach a number of Client Account Managers within the Financial Services Industry
About the team
The Marketing, Communications and Business Development (MCBD) team are also known as Deloitte’s creative heartbeat. We are 200+ like-minded experts committed to thinking outside of the box and taking fresh perspectives. We develop and bring to life ideas and strategies that build Deloitte’s brand eminence and market position. Our unparalleled marketing, business development, design and social expertise allows us to make a difference across everything we do.
Enough about us, let’s talk about you.
You are someone who can:
- Drive account strategy and planning
- Design, embed and deliver, distinct client experiences
- Facilitate the development and implementation of strategic client relationship plans, focused on delivering the best of Deloitte
- Coach account team members to be distinctive in the way they engage with the client
- Drive excellence in account operations by bringing discipline and rigour to team cadence through keeping client experience at the centre of account team purpose and engagement, leveraging the best of the firm to drive account efficiency and secure access to investment and resources for account initiatives
To be considered for this role you will have:
- Relevant tertiary qualifications or equivalent work experience
- Demonstrable experience in account management or similar role, operating within a complex account management environment (10+ years)
- The ability to influence and respectfully challenge senior stakeholders
- Enthusiasm, resilience & pragmatism
- Strong analytical and quantitative skills, ability to interpret data and identify trends
- Experience in leading or coaching a team. Leadership skills, including influencing, directing, leading and motivating a team, are essential
- Ability to effectively manage competing priorities, know when to make sound judgement calls and when to delve deeper with senior leaders
- Ability to meet deadlines, prioritise and manage projects to conclusion
- Can work independently in a high-performance team environment and collaborate with firm-wide resources
- Understanding of CRM systems and pipeline management, or ability to learn quickly
- The ability to contribute to business process improvements
- A background in the Financial Services sector or the ability to quickly learn about the sector/industry
- Professional services knowledge is an asset
Why Deloitte?
We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive.
We are proud to have been recognised for our efforts in inspiring change and accelerating progress – check out our careers site for recent recognition in this space.
Next Steps
Sound like the sort of role for you? Apply now.
By applying to this job, you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte employee experience globally.
At Deloitte, we know we’re at our best when we look out for one another; prioritise respect, fairness, development and wellbeing; foster an inclusive culture and embrace diversity in all forms. All qualified applicants will receive consideration for employment regardless of their background, experience, identity, ability or thinking style, and if you need assistance or an accommodation during the application process for accessibility reasons this is available upon request.
The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.
