Role overview

Deloitte Digital is Australia's leading digital consultancy and design studio. Our Customer Strategy and Applied Design team is seeking a highly motivated and experienced Customer Strategy Consultant to join and support our continued growth.

As a Customer Strategy Consultant at Deloitte Digital, you will use your 2-4 years of prior consulting or customer/digital agency experience to deliver key streams of work in customer strategy engagements, helping to support our client’s growth through the development of clear and robust customer strategies, digital and customer transformations, and compelling customer propositions.

About Deloitte Digital

Simply put, we’re a Digital, Customer & Marketing agency with the backing of a top-tier consulting firm. Deloitte Digital is where business, creativity and technology intersect to craft beautifully seamless experiences that deliver business outcomes, housing a wonderful mix of designers, strategists, technologists and makers.

Within Deloitte Digital, our Customer Strategy practice’s guiding ambition is to help our clients grow revenue, advocacy and trust to start, scale and sustain customer & citizen outcomes. We help our clients re-think their strategies from the customer first, identifying those distinct opportunities for where and how to win in their chosen market.

Your responsibilities

As a Customer Strategy Consultant, you will be considered a safe pair of hands who can deliver solutions to complex problems, to high standards, and on-time.

You will need to:

• Be trusted to own and deliver significant stream(s) of work in engagements, and supporting the execution of key deliverables with your project team

• Work collaboratively across a wide variety of stakeholders – supporting senior colleagues with high quality work, guiding junior colleagues and building strong client relationships

• Bring strong structured problem solving, quantitative research, financial analysis and/or business process skills that can be applied to customer strategy work

• Learn and apply the core craft of the team in formulating customer led strategies, with a focus on market analysis, deep customer insight, customer proposition development, business casing and driving change

• Execute research to help inform choices made with customer, digital and innovation strategies, including analysis and synthesis of data to generate customer insights to apply to the improvement of meeting customer needs

• Determine the digital and experience return on investment contributing to the development of financial modelling, dashboard and metrics development e.g. for digital marketing investments

• Use data to drive insights and analytics, and shape recommendations for our clients

• Pursue constant learning and self-development across projects and internal training programs

Your experience

To succeed, you will have:

• An ambition to work in a values led organisation where you thrive in an inclusive, creative and supportive culture and seek to inspire incredible things for our clients and communities

• University degree with outstanding academic record from a leading Australian or Overseas university or business school

• 2-4 years’ experience in Consulting, ideally in a leading consulting firm, digital/ design agency or within a public sector / industry equivalent

• Exceptional analytical, design and / or problem-solving skills

• Exposure to working in digital project teams in a client-facing environment

• Demonstrated ability building strong relationships with others, and working collaboratively in teams

• Experience and interests in the use of human-centred design, current use of technology including digital marketing, mobile, data analytics and an understanding of emerging trends and technologies as they relate to strategy (e.g. digital, cloud, AI)

• Comfort with data – both from a programming (knowledge of SQL, Python etc.) and visualisation (e.g. PowerBI or Tableau) standpoint – is preferable, but not necessary

• The desire to work on pioneering and enduring change for clients and communities

• Willing to make the most of flexible working and great career/ personal development opportunities at Deloitte

• Comfortable with a non-linear process, comfort in ambiguity, and flexibility to adjust as things shift

Why Deloitte?

At Deloitte, we create positively differentiated work experiences that enable our people to feel valued and achieve their full potential. Deloitte Australia opens the door to a career that can cross borders virtually and physically across Asia Pacific to gain experience and access projects beyond Australia’s borders. We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. Knowing that people work best in a variety of ways, we are happy to discuss alternative arrangements if the working pattern you are looking for is not specifically indicated.

We’re committed to continually building a safe and respectful workplace, where all our people feel appreciated and accepted. Through the creation of endorsed employee-led diversity networks which promote cultural, disability, LGBTI+, Aboriginal and Torres Strait Islander people and gender equality, we’re leading the way to shape an environment where everybody can thrive.

We are proud to have been recognised for our efforts in inspiring change and accelerating progress; overall, we are looking for an outstanding candidate who aligns to our confident, clear and optimistic culture.

Next Steps

Sound like the sort of role for you? Apply now.

If you’ve got any questions or wish to have a confidential conversation about this role, contact Aditi from the Deloitte Digital Talent team. We’d love to hear from you!