Job Requisition ID: 32551

• Award-winning and dedicated learning and development program

• Work on high-impact, meaningful and purpose-led projects

• Opportunity to land a Grad role

Are you a problem solver with an appetite for risk analysis and management? Now, more than ever, our world needs a new perspective. Tomorrow won’t be powered by yesterday’s ideas. It requires bright minds, bold ambition and boundless passion. Someone like you! Join Deloitte and help us shape a better tomorrow.

Deloitte Digital’s mission and commitment

We are Deloitte Digital, a Digital Customer & Marketing consultancy within Deloitte, where we believe that the intersection of creativity, technology and business will deliver the most powerful progress for our clients. Our difference comes from our depth and diversity. We have the business acumen of a strategic advisor, the design capability of a creative agency and the engineering depth of a technology firm. 

We believe in our people, which means giving them the support they need to get the best balance of work and life. Individuality, flexibility, diversity are things we’re passionate about. We wouldn’t be Deloitte Digital without it. 

Your career with Deloitte Digital can take multiple paths. We will work closely with you on a career plan that fits your skills, talents and aspirations, and provide an open environment to discuss your development and progression.

Join us and design your future.

About the team you’ll be joining

As part of our Deloitte Digital practice, the Customer Strategy & Design (CSD) team is on a mission to ground strategy in deep customer insights and use human-centred design to connect businesses with the people they service and give companies that all important edge.

Our culture is unlike anywhere else, and we design your Deloitte Digital experience to empower you to do the best work of your life. Whether you’re in the office, working from home or choosing your own adventure, our perks for permanent “Deloittians” include: 

• Flexible work arrangements. Choose how many days you'd like to be in the office

• Flexible public holidays. Swap days according to your values and beliefs

• Paid volunteering day. One day of leave to give back to a charity or cause you believe in

• Paid wellness day. One extra day of leave (no questions asked) to support your wellbeing

• Social events. Enjoy Smoothie Fridays, Boardgame nights, team events and much more

• Corporate discounts. Access gym, retail, phone and private health discounts

• Extensive learning opportunities. Attend industry events and participant in internal and external training

• Be part of Australia’s largest cohort of graduates. Join a community of other grads to lean on and learn from!

About the role

As a Customer Strategist within the CSD team, we tackle the customer related strategy problems that keep C-suite executives awake at night. You will solve all kinds of strategy problems specifically related to enhancing customer outcomes and customer growth. Our team’s ambition is help clients grow revenue, advocacy, trust to scale customer and citizen outcomes across all industries.

Our Customer Strategists apply hypothesis driven thinking blended with a human-centric approach to ensure our solutions are always customer-first. We do this by understanding business models to identify critical customer issues, researching best practices and ideating improvement opportunities, testing these opportunities, creating plans to make them happen, and working closely with our colleagues and friends in Design and UX to create a real impact on customer experience.

You will help clients grow through a large range of projects tackling customer ambition, customer value propositions, customer experiences, and operating models to help transform customer outcomes. You’ll work in multidisciplinary teams across a variety of subject matters and business units, and contribute to business development, practice development, culture and growth.

Enough about us, let’s talk about you!

We look for many different skills and abilities, as well as how you can enhance Deloitte Digital and our culture. So, even if you don’t think you quite tick all the boxes, we’d still love to hear from you! 

• Customer obsessed. You live and breathe customer-centricity, and know all about the latest market innovations and trends that impact our everyday lives

• Growth mindset. You are hungry to learn and evolve in all things. From design craft to process to industry and market trends — you never stop pushing into the next big challenge and fit right into our growth-focused culture.

• Effective communicator. You care about communication and can employ storytelling to paint a picture, build understanding and brainstorm initial design concepts.

• Natural problem solver. You have a balanced skill set of structured problem thinking and creativity, and drive to solve complex strategic problems across a range of industries and organisations to deliver customer-led growth.  

• Collaborative. You are a strong cross-functional collaborator and relationship builder.

• You may have a Business/Commerce, Law or Technology degree.

What you’ll learn in Deloitte Digital

• End-to-end product design experience. How to design complex products or features across various platforms and devices.

• Creativity. How to push your creativity and passion to the limit. How to solve problems that have never been solved before.

• Exposure to a range of industries. How to immerse yourself in a broad range of industry sectors including Retail, Government, Financial Services, Health, Energy and more!

• Multi-disciplinary literacy. How to work collaboratively alongside strategists, service designers, UI designers, content specialists, and software engineers to find solutions to complex design challenges.

Why Deloitte?

At Deloitte, we focus our energy on interesting and impactful work. We’re always learning, innovating and setting the standard; making a positive difference to our clients and our society. We put coaching at the heart of what we do, helping our people grow their careers in any direction – whether it be up, moving into something new, or even moving across the world.  

We embrace diversity, equity and inclusion. We have a diverse collection of people from different backgrounds, with different experiences, gender identities, abilities and thinking styles. What binds us together is a shared commitment to value everyone’s perspective and to cultivate inclusion; so that our work environment is a safe space we can all belong. 

We prioritise flexibility and choice. At Deloitte, you get trust on Day 1. We know our people get their best work done when they’re in control of where and how they work, designing their work week around their client, team and personal commitments.

We help you live and work well. To support your personal and professional life, we offer a range of perks and benefits, including retail discounts, wellbeing leave, paid volunteering days, twelve flexible working options, market-leading parental leave and return to work support package. 

Customer Strategy is just one of Deloitte Digital’s innovative capabilities – we also offer graduate opportunities in our Content, Experience Design and User Experience/Product Design teams. We encourage candidates to apply for their preferred capability, and express interest in any other capabilities in their cover letter.

Content

Our Content team builds experiences that create a consistent feeling, influence, or action... because content with no purpose, is clutter. Content is more than marketing, it is transactions, interactions, entertainment, and information, and it’s an integral piece of strong customer and employee experience design. Our approach is a blend of strategy, operations, and design, leading to the delivery of valued client solutions.

Experience Design

Our Experience Designers help clients define and design how an experience unfolds over time by leveraging human-centred design and strategic thinking. By considering the end-to-end journey from the perspective of the customer and business, we're able to improve the interaction between service provider and its customers - to ultimately increase the value of the service or product.

User Experience

Our User Experience designers help businesses grow by creating digital product experiences that people truly love. Our user experience team helps take ideas to execution using a nimble and agile approach to help quickly understand the impact of a new product or optimise existing services. We lead with empathy to ensure customers are at the heart of everything we do without losing sight of business objectives – we take an iterative approach to designing our experiences and test with real users during the process to produce products that are both feasible and lovable.

By applying for this job, you’ll be assessed against the Deloitte Talent Standards. We’ve designed these standards so that you can grow in your career, and we can provide our clients with a consistent and exceptional Deloitte employee experience globally. The preferred candidate will be subject to background screening by Deloitte or by their external third-party provider.