Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969?

Would you like to be part of a business that connects people across the globe? Do you want to make a difference? Then join our DHL Express Family today!

We have an exciting opportunity for someone who is passionate about customer service to join our Operations Team as an Exception Handling Agent at our Mt Waverley warehouse.

WHAT WILL MY JOB LOOK LIKE?

• Providing exceptional service to our customers while working on the reception desk at our depot

  • Packing boxes and quoting delivery costs

  • Carrying out security inspections on shipments

  • Retrieving parcels from the warehouse and handing to customers

• Contacting customers by phone and email to ensure their shipments get from A to B on time and any errors are resolved quickly and efficiently

• Communicating with our DHL colleagues from across the globe to assist with shipment enquiries

• Assisting in our warehouse with sorting and scanning shipments and updating any incorrect delivery labels

• Hours of work are approx. 10\:30 to 18\:30 Monday through Friday

WHAT CAN I BRING TO THE JOB?

• Minimum 1 year face to face customer service experience - essential

• Professional demeanour and personal presentation

• Exceptional telephone manner

• Great communication skills

• Reliability and a can do attitude

• Attention to detail

• A focus on teamwork

• Sound computer knowledge

• Strong interpersonal and organisational skills

• Physical fitness – ability to walk, climb, reach overhead, squat, bend, kneel and crouch repeatedly

WHAT'S IN IT FOR ME?

• Join a motivated, passionate and diverse international team (well actually it’s more like a family here at DHL Express!)

• Work for a company that is certified as a Great Place to Work, recognised for the 3rd consecutive year as a Top Employer and an Australian Business Employer of Choice

• Be part of our people oriented culture, and dive straight in during your one week global onboarding experience

• Work for a company who is committed to Living Responsibility which means not only adhering to ethical standards and norms but also social commitment and responsibility towards the environment

• Grow as much as you want to grow – with a variety of learning opportunities, DHL Express offers amazing career development

• A competitive salary package and access to employee benefits

So what are you waiting for? Apply for your new career now!