Join our DHL Express Family and be a part of the most international company in the world! We operate in more than 220 countries and have been pioneering international express shipping since 1969.
We have an exciting opportunity for a Customer Service Agent to join our Operations Team located in Tullamarine !
(Internally known as an Exception Handling Agent)
WHAT WILL MY JOB LOOK LIKE?
- Working in our fast paced, high volume depot you’ll be providing exceptional service to our customers by phone and email
- Fielding enquiries from our contact centre based in Brisbane and using problem solving to answer any queries
- Contacting our valued customers to ensure their shipments get from A to B on time and any errors are resolved quickly and efficiently
- Communicating with our DHL colleagues from across the globe to assist with shipment enquiries
- Assisting in our warehouse with scanning shipments and updating any incorrect delivery labels
- Becoming a part of our close knit team where we all work together to get the job done!
- This is a full time position working Monday to Friday approx. 6am – 2pm
WHAT CAN I BRING TO THE JOB?
- Minimum 1 year Customer Service Experience – Essential
- Ability to maintain composure during busy periods
- Willingness to jump in and help the team with all tasks
- Exceptional telephone manner and great communication skills
- Reliability and a can do attitude
- Attention to detail
- A focus on teamwork
- Problem solving and decision making skills
- A vibrant, energetic personality that will fit into our customer-centric culture
- Physical fitness – ability to walk, climb, reach overhead, squat, bend, kneel and crouch repeatedly
WHAT'S IN IT FOR ME?
- Join a motivated, passionate and diverse international team
- Great opportunities for growth and development
- Certified by Great Place to Work, Top Employer and Work180
- Just announced in the top 2 Best Workplaces in Australia for 2021 by Great Place to Work
- Have an impact! We have committed 7 billion euros over the next ten years to reduce CO2 emissions
- A competitive salary package and access to employee benefits
Apply now and start your career with DHL Express!