We are currently recruiting for an Ocean Freight Export Specialist based in our Sydney Station to join our Ocean Freight Team!
About Us
DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 380,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”
At DHL, people mean the world to us. That is why our goal has always been to attract and retain the best talent ALL over the world. We provide both the challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
Overall Role Purpose
As an Ocean Freight Export Specialist, you will be responsible for:
- Arranging the timely and efficient handling of all required export documentation in accordance to customer and destination requirements;
- Arranging bookings with carriers / co-loaders and executing all pertinent shipping documentation;
- Creating/ confirming transport orders to ensure pickup of the shipment at origin and following up on shipment status within the Export area;
- Identifying performance issues of suppliers and proposing solutions to improve operations
- Be a key contact for customers; handling customer inquiries and requests and assisting with customer complaints resolution
- Proactively communication to customers regarding shipment status and exceptions; and
- Managing the day to day export transactional and operational requirements
- Full container load operator role
Accountabilities
Customer & Other Stakeholders
- Builds rapport and trust with customers by being informed about customer’s business and the market
- Assesses the type and size of customer needs
- Recommends solutions based on customer needs by using industry knowledge
- Closes business connecting a customer need with a DHL solution and the value it may create for the customer
Skills / Qualifications
- Minimum 3 years’ previous experience in Shipping/International freight forwarding industry in airfreight and/or ocean-freight operational roles (advantageous)
- CargoWise system experience required
- Sound knowledge of Freight Forwarding and Logistics in general
- High degree of reliability
- Be a team player with a positive can do attitude.
- Be results driven and be able to demonstrate strong communication and administration skills
- Possess a high degree of attention to detail and a professional work ethic.
Why DHL Global Forwarding?
Apart from a competitive hourly rate; positive & friendly team, the ability to cross train and offer career progression and we also have some awesome Employee Benefits. Not only do you get discounts on everything from Health Insurance, Flights, Car Hire & Hotel Accommodation etc. – you also get to work with a great team of passionate people all working towards a common goal – delivering the best, proactive service for our clients!
So if you’re reading this thinking, this is ME!
We would like to hear from you. So don't wait - APPLY NOW!
Excellence. Simply Delivered.