We currently have a vacancy for the Head of Ocean Commercial Centre (OCC)/ Product Capacity Management (PCM) in our Ocean Freight Product team based in our Melbourne Head office.

Location: Preferred location is Melbourne, Australia however the base location is not limited.

DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 395,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”.

DHL is part of DHL Group. The Group generated revenues of more than 94 billion euros in 2022. With sustainable business practices and a commitment to society and the environment, the Group makes a positive contribution to the world. DHL Group aims to achieve net-zero emissions logistics by 2050.

Overall Role Purpose
Head of OCC/PCM is responsible for:

• Support the Australia Ocean Freight team (Nationally and in station) to achieve the budget.
• work with the sales team and assist them with competitive market pricing in order to retain and at the same grow the customer base (profitable growth)
• Joint sales calls with sales.
• Support niche product development (Reefers, Out of Gauge, Breakbulk, Sea-Air)
• Ensures execution of OFR procurement strategy in country (LCL/FCL and Transport)
• work together with regional and global colleagues to improve buying rates and secure space
• Escalates local shipping line issues to Regional Route Management or local supplier KAMs
• Transport procurement for LCL and FCL transport together with the stations, ensure competitiveness
• work with our local vendors ensure service quality
• Ensures OFR global rates are implemented/adhered to
• Ocean Freight Trade Lane development together with sales and overseas product colleagues

Direct Reports: 2

Accountabilities
Impact

• Joint sales call with the Sales team.
• Route management development (RDM) for specific trade lanes together with overseas and local product and sales teams.
• Support niche product development (Reefers, Out of Gauge, Breakbulk, Sea-Air)
• Manage local vendor relationship with shipping lines, Transport companies and CFS operators
• Coordinates execution of global procurement strategy for OFR at country level (end-to-end incl. inland logistics and depot as well as demurrage management).
• Ensures local procurement (incl. inland logistics)
• Is responsible for adherence to globally negotiated contracts
• Is responsible for optimizing local OFR procurement for spot quotes and consolidation opportunities
• Sets internal rates for local procured activities and checks the internal rates set centrally for the own country
• Escalates local carrier performance issues local supplier KAMs and to Regional Route Manager when required
• Understands the CO2 efficiency of OFR transport emissions.
• Container space/equipment management and escalations together with regional and local team
• Lead OFR pricing activities and ensure timely, efficient and globally / local competitive RFQ responses
• Guide regions/countries on pricing and RFQ activities. and monitor timely and accurate updating of local tariffs
• Oversee RFQ development and clearly communicate guidelines for development of RFQs, particularly for high priority RFQs provide detailed guidance and for critical RFQs conduct launch calls
• Analyse complex issues, benchmark, identify opportunities and introduce best practices for OFR pricing focusing on increasing effectiveness and efficiency
• Head up OFR Thermonet and OFR secure product.
• Assist sales in growing the product
• support operations team and ensure we are GDP compliance and review processes on a regular basis.

Problem Complexity/Process

• Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
• Performs IT systems related tasks to provide up to date information on shipment
  

Skills / Qualifications

• Minimum ten (10) years previous experience in Shipping/International freight forwarding industry in airfreight and/or ocean-freight operational roles (advantageous)
• CargoWise system experience required
• Extensive knowledge of OFR forwarding business and carrier/supplier landscape
• Proven track record in people management role (leadership, motivation and people skills)
• Demonstrates strong communication capabilities
• Excellent negotiation skills
• Strong problem-solving mentality
• Sales experience
• Results & solution driven
• Sound knowledge of Freight Forwarding and Logistics in general
• Able to work independently
• High degree of reliability and attention to detail.
• Be a team player with a positive can do attitude.
• Be results driven and be able to demonstrate strong communication and administration skills

Why DHL Global Forwarding?

Why not DGF…….Let us tell you!

Apart from a competitive hourly rate; positive & friendly team, the ability to cross train and offer career progression we also have some awesome Employee Benefits such as annual Gym membership rebates

Not only do you get discounts on everything from Health Insurance, Flights, Car Hire & Hotel Accommodation etc. – you also get to work with a great team of passionate people all working towards a common goal – delivering the best, proactive service for our clients!

We value Flexibility! We have a working from home policy available for new starters following the qualifying period where you have the opportunity to work from home for a nominated day per week.

DHL – Excellence. Simply delivered.

Make that next step count…We would love to hear from you right away.